Decent plugin, but something has changed

  • tgrblogger

    (@tgrblogger)


    1 month ago

    As stated in the title, the latest update has made some changes that cause concern. First one is that the Instagram plugin reauthentication menu is missing. No way to reauth the account now. Also, when we went looking for support login, could not find any mention in the plugin anymore. Looked up old email, went to the website and trued logging in. This is a premium account, and right now no way to login and create a ticket.

    Been using Envira on our own and client’s websites for years with no real issues. Even when there was an issue, it was easy to contact them and the issue was quickly addressed. This is the first time we have run into this situation with them, so hoping this is just a temporary oversight.

    • This topic was modified 1 month ago by tgrblogger. Reason: clarity
    • This topic was modified 1 month ago by tgrblogger.
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  • Plugin Support Michelle D.

    (@devmich)

    2 weeks ago

    Hi @tgrblogger,

    Thank you for the review and feedback. I’m so sorry for the trouble!

    Our team released a fix, so updating all Envira Gallery plugins and addons should sort that out. For the account login issue, or if you run into any other issues after updating, would you mind reaching out to us at https://enviragallery.com/contact/? You’re welcome to just include a link to this, and our team will be happy to help resolve the login issues.

    Thank you!

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