• Resolved bodd54

    (@bodd54)


    Hi,
    I have just installed this plug in onto my live site after loads of set up work on my local server . The plug in looks great but since I have gone live with it there seems to be a problem with the iphone. It works well on PC but does not accept the decimal point on tablet and iphone. You can enter as much numbers as you like so quantity is not the problem it is just the decimal point character.
    Anyone else had this problem and if so what was the fix

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter bodd54

    (@bodd54)

    Well its just as well I never bought the premium version, absolutely no help at all and have now deleted this plugin

    Hi,

    Thank you for reporting a bug! It was transferred to the development department and the solution will be available in the nearest update.

    Kind regards

    manueljimenez

    (@manueljimenez)

    I have the same problem, I need the visitors to be able to use decimals in the quantities and they do not work, I appreciate the help you can give me

    Hi,

    Sorry for the delayed reply! The solution will be available in the upcoming update.

    Kind regards

    Hi, I have the same problem with decimals especially from iPhone. I am interested in buying this plugin but with this bug in the mobile version it would be useless for me.

    I see the latest update is a week ago but the problem persists.

    Do you think you can solve it? when?

    Best regards

    Hi @mk521,

    Please provide a direct link to the page with the issue

    regards

    Hi @hopestylemixthemes,

    Thank you for your answer and sorry for the delay. The direct link is: taurasidocg.com/businesses/work-out-you-profit/

    I look forward to hearing from you

    Best regards

    Hi @mk521 ,

    Please check if the plugin is of the latest version. As this issue was fixed in the version 2.2.1.

    Best regards,

    Hello, sorry for the delay.

    Yes, the plugin is updated to the latest version 2.2.4. If you want, I’ll give you a screenshot.

    Unfortunately I keep getting this problem when testing from IOS devices.

    I have noticed that for it to work, you have to hold down the decimal points and at the same time press a number … but nobody does this.

    Do you think there is a solution?

    Best regards

    Plugin Support EricStylemixThemes

    (@ericstylemixthemes)

    Hello @mk521

    Thank you for reaching out!

    The developers’ team is working on this issue, needed fix for iOS devices, will be available in one of the upcoming updates.

    We apologize for any inconvenience caused.

    Best wishes

Viewing 10 replies - 1 through 10 (of 10 total)

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