Decimal removal

  • Resolved dianab18

    (@dianab18)


    10 months ago

    hi there,

    so when I set decimals to 0 in event tickets-> settings-> payments-> currency-> number of decimals I get an error that the card field no longer shows up at check out

    yet I don’t want decimals showing for my ticket prices

    help

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support tristan083

    (@tristan083)

    10 months ago

    Hi @dianab18 ,

    Thank you for reaching out.

    Could you please share information about which payment gateway you are using with Tickets Commerce, the e-commerce solution that ships with Event Tickets?

    Thread Starter dianab18

    (@dianab18)

    10 months ago

    Thank you for getting back, I’m using ticket commerce with Stripe

    Plugin Support tristan083

    (@tristan083)

    10 months ago

    Hi @dianab18 ,

    Thank you for your message and the information.

    Could you please install and activate the HTTP Requests Manager plugin on your site? This plugin will store request and response logs for communications from your site to other sites (like Stripe) and vice versa. Once you have the plugin activated, try to do a test purchase and see what Stripe returns with from the HTTP Requests Manager plugin.

    Plugin Support Darian

    (@d0153)

    9 months, 4 weeks ago

    Hi @dianab18

    I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to try out the recommendation provided above.

    Let us know if there’s anything we can assist you with.

    Plugin Support Darian

    (@d0153)

    9 months, 3 weeks ago

    Hi there,

    It looks like we haven’t heard back from you in a while, so I’ll go ahead and close this thread for now.

    If you still need assistance, feel free to reopen this thread or start a new one

Viewing 5 replies - 1 through 5 (of 5 total)

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