Decline a reservation

  • Resolved evo252

    (@evo252)


    1 year, 3 months ago

    Hi,

    I don’t understand how to decline a reservation: is it “cancel” or “closed”? I mean, what is between those two options the good choice to do in order to send the good notification to the customer (the rejected email notification) ?

    Thanks

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  • Plugin Support jaysupport

    (@jaysupport)

    1 year, 3 months ago

    Hi Evo,

    To decline a reservation, you should select “Closed.” This status indicates that the restaurant is unable to accommodate the booking, and the customer will receive a rejection email.

    Meanwhile, “Cancelled” is used when the customer cancels their own reservation.

    Thread Starter evo252

    (@evo252)

    1 year, 3 months ago

    Thanks a lot!

Viewing 2 replies - 1 through 2 (of 2 total)

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