Decline reason

  • Resolved ariban99

    (@ariban99)


    7 months, 2 weeks ago

    hi

    i love your plugin.

    the only show I have is customers who get their order declined it doesn’t give them any reason and they keep on calling up trying to figure out what’s going on and however I see on the back end in the admin section of woocommerce that they’re billing address doesn’t match but it doesn’t show that in the front side of the website when the client gets the error just says order the client is there a way to customize these errors or is there a way to transmit these errors that I see on the back end to show it to the customer in the front but in a nicer English

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Jignesh

    (@jigneshmpatel)

    7 months, 2 weeks ago

    Hello,

    Thank you for your kind words — I’m glad to hear you love the plugin!

    Also, thank you for bringing this to our attention. You’re right, it would be helpful if customers could see a clear reason when a payment Decline. We’ll be adding this improvement in our next update, and I’ll let you know once it’s available.

    Best regards

    Plugin Support Jignesh

    (@jigneshmpatel)

    7 months, 2 weeks ago

    Hello @ariban99,

    We have included a fix for the issue you reported in this version : Download Link
    Please try this and let us know if issue resolved for you.

    Best Regards

    Thread Starter ariban99

    (@ariban99)

    7 months, 1 week ago

    thank you.

    ill install and try it

    Plugin Support Jignesh

    (@jigneshmpatel)

    7 months ago

    I’m closing this ticket now. If you have any further questions or run into any issues, feel free to open a new one — we’ll be happy to assist you.

    Thread Starter ariban99

    (@ariban99)

    7 months ago

    sorry i was traveling. actually it is not working properly.

    in the back end i see this

    Address Verification Result
    N : None – Transaction was declined.

    the customer however sees this: declined no pending reason provided

    it should show them an error something like:
    Order Declined: Billing Address Mismatch. Please retry with the correct address. If it’s correct but still declined, try another card. The pending charge will be removed within 10 business days.

    or do you have an option to change teh text either with a snippet or in your app? a customized text for different error reasons?

    Plugin Support Jignesh

    (@jigneshmpatel)

    7 months ago

    Hello @ariban99,

    Thanks for the update. We’ve started improving how decline reasons are shown on the checkout page. We’ll provide an update soon.

    Best regards

    Plugin Support Jignesh

    (@jigneshmpatel)

    7 months ago

    Hello @ariban99,

    We have added a fix in this version to display the decline reason : Download Link

    Please try this and let us know if issue resolved for you.

    Best Regards

    Thread Starter ariban99

    (@ariban99)

    7 months ago

    this latest version broke the checkout. it just keeps on turning and turning for ever and never finalizes.

    i had to put back the version 9.0.46 that works perfect but with no proper explanation.

Viewing 8 replies - 1 through 8 (of 8 total)

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