Default assignee is not working | ww.wp.xz.cn

Resolved Roberto Fietta
(@webagile)

11 years, 1 month ago

Hi, default assignee is not working.
I see the note “Who to assign tickets to by default (if auto-assignment is enabled, this will only be used in case an assignment rule is incorrect).” but I cannot find the way to disable auto-assignment.
Thanks,
Roberto

https://ww.wp.xz.cn/plugins/awesome-support/

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Plugin Author julien731
(@julien731)

11 years, 1 month ago
If you need to disable the auto-assignment function and hence have all new tickets assigned to the default agent (set in the plugin general settings), you can add this constant in your theme’s functions.php file:
```
define( 'WPAS_DISABLE_AUTO_ASSIGN', true );
```

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1 reply
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Last reply from: julien731
Last activity: 11 years, 1 month ago
Status: resolved