default assignees not receiving email notification. | ww.wp.xz.cn

dsjohnson
(@dsjohnson)

9 years, 1 month ago

I have set up several differ categories with different agents set as default assignees. However although the admin gets an email notification when a ticket is submitted. the Assignee does not.

Viewing 1 replies (of 1 total)

Dohole Goraksha
(@gauravdohole)

9 years ago

Hi @dsjohnson,

Please goto Support plus > Email Templates and check the Assigned Agents emails are enabled or not.

Viewing 1 replies (of 1 total)

The topic ‘default assignees not receiving email notification.’ is closed to new replies.

1 reply
2 participants
Last reply from: Dohole Goraksha
Last activity: 9 years ago
Status: not resolved