Plugin Support
Hannah S.L.
(@fernashes)
Automattic Happiness Engineer
Hey there,
When working with a variable product and no default variation has been chosen, then the product’s image will be displayed. If you want to show a variation’s image as default, you’ll need to set that variation as default.
WooCommerce isn’t able to show those colors in a palette as on your site, so it’s likely that you’re using another plugin to do that. If you aren’t sure which plugin that is, please share a copy of your site’s System Status. You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
If you do know which plugin it is, then I recommend reaching out to that plugin’s support for further help – they’ll have a better idea of how to help you.
Thread Starter
amepro
(@amepro)
the plugin I’m using to apply color images is WooCommerce Variation Swatches and Photo by Lucas Stark … however in the wordpress state “Get system report” I can not find it anywhere
Plugin Support
Hannah S.L.
(@fernashes)
Automattic Happiness Engineer
Hey there!
That plugin is supported via WooCommerce.com – I recommend making a ticket for further support:
https://woocommerce.com/my-account/create-a-ticket/?form=ticket
