default payment method is not placed on top

Viewing 6 replies - 1 through 6 (of 6 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    4 years, 11 months ago

    Hi @evilblaze –

    Thanks for reaching out. I visited the site as well and saw the same behavior. Typically, issues like these are caused by a conflicting plugin or theme installed on the site. In order to troubleshoot this further, would you mind taking the following steps?:

    – Ensure you have a current backup of your site.

    – Make sure all software is up-to-date. This includes WordPress, WooCommerce, your plugins and your theme.

    – Temporarily switch to one of our default themes, such as Storefront, to ensure that this isn’t a theme compatibility issue. Once you switch themes, does everything function as expected?

    – If not and we can rule out the theme compatibility issue, we also recommend deactivating all plugins except for WooCommerce (and your payment gateways) to see if this resolves the issue at that point. If it does, then you would need to activate each plugin, one at a time, to see if you can find the conflicting extension/plugin.

    If you don’t want to perform these tests on the live site, I would recommend reaching out to your web host to see if they offer a staging site as part of your hosting package. If not, then I’d recommend using the WP Staging plugin to duplicate the site.

    Let us know how this goes!

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 11 months ago

    Hi @evilblaze,

    We’ve not heard back from you in a while so we’re checking whether you were able to do the above test and if anything came up.

    Thanks.

    Thread Starter Yahya

    (@evilblaze)

    4 years, 11 months ago

    Hello and thank you for your help.

    I’m on the road for the past 3 days,

    Will be back on Sunday and will check as soon as i get home

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 11 months ago

    Thanks for getting back, we’ll be here when you’ve done the test.

    All the best.

    Thread Starter Yahya

    (@evilblaze)

    4 years, 10 months ago

    After removing the theme and applying it again same problem
    This happen after installing my payment plugin

    I contacted the owner of the payment plugin which seems to be the cause

    They are working on it to check if its their plugin or not

    Will close the topic for now and if anything arises will reopen for
    further support 😀

    • This reply was modified 4 years, 10 months ago by Yahya.
    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 10 months ago

    Thanks for the update.

    If some time lapses before you get back, I would recommend creating a new thread as a follow-up to this one. This will ensure that the topic is more visible.

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)

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