Default sorting not working properly

Resolved jeffreydujeux
(@jeffreydujeux)

10 months, 1 week ago
Hello,

I’ve been noticing an issue with the default sorting method on my masonry galleries.
The order that I have defined with the drag&drop method, or even with the numerate isn’t the one showing in the gallery. On the other hand, in the lightbox of the gallery, the right order is showing.

Screenshots of each important pages:
Gallery page: https://gyazo.com/a284c4d3a7d437189f1e91ae8a945954
Gallery settings: https://gyazo.com/e80d4cd494689782b8ec62bfaa67bcf0
Global gallery settings: https://gyazo.com/d1b5535d55e6a720a55aadc159e4b064

PS: I have selected the default option while inserting the gallery in my page.
PS2: I have put as the title of each image, the “should be” position number.
PS3: The size are much smaller on the screenshots, it’s because I un-zoomed to be able to show everything in the same one.
- This topic was modified 10 months, 1 week ago by jeffreydujeux.
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Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Nik
(@nikitaanisimov)

10 months ago

Hello @jeffreydujeux , thanks for reaching out

Could you please also check that the “Order by” setting is set to default and not another option, since it overrides the position defined with the drag&drop method?

Keep us posted please!

Thread Starter jeffreydujeux
(@jeffreydujeux)

10 months ago

Thanks for the answer.

Yes, the “Order by” setting is set to default as you can (barely, I must admit) see in the third screenshot.
New screenshot: https://gyazo.com/840d34ee24da97a429447205fb3f4b0d
I also did set it to default when inserting my gallery in my page.

But I have noticed, that when I set the “Number of image columns” to 2 or 5, that the problem disappear.
It still is there as 3 or 4, and unfortunately, I really don’t like the 2 or 5 display.

Plugin Support Nik
(@nikitaanisimov)

9 months, 2 weeks ago

Hi @jeffreydujeux, thank you for the details,

Checked your screenshot and setup most thoroughly and could find no fault in how you configured the Gallery settings.

Could you please try testing for a possible theme or plugin conflict? You can do this using the Health Check & Troubleshooting plugin. It allows you to temporarily disable themes and plugins only for your logged-in session, without affecting what site visitors see. This way, you can safely check whether the Photo Gallery plugin works properly with the default theme and no other plugins enabled.

Please let me know how it goes, I’ll be glad to assist further!

Thread Starter jeffreydujeux
(@jeffreydujeux)

9 months, 2 weeks ago

Thank you for the answer.

Well I have tried the troubleshooting mode, with activating only the Photo Gallery addon, and still, it appears in the wrong order.
Screenshot of the gallery: https://gyazo.com/7817353620545b68beac62a09a528981

I have also noticed that when I resize the window narrower, and thus, the gallery shows 2 columns instead of 3, that it will show the images in the right order.
Screenshot of the gallery with 2 columns: https://gyazo.com/08c16a01946f34ef5fe3370e2893e847

Plugin Support Nik
(@nikitaanisimov)

9 months, 2 weeks ago

Thank you @jeffreydujeux

I am very sorry but I should ask you to contact our technical team to solve this issue, please contact us using the following form. Please mention this forum post link in your email’s subject line.

Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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