Default Ticket Template selection

  • Resolved shapeshiftentertainment

    (@shapeshiftentertainment)


    11 months ago

    When someone creates an event, there needs to be a default ticket template automatically selected. Guests are not recieving tickets and I have hundreds of emails from people asking where their tickets are. You cannot properly scale using EventPrime without this functionality. How can you sell tickets to an event with a platform that does not automatically generate tickets?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support epsupport

    (@epsupport)

    11 months ago

    Thank you for your feedback, and we apologize for the inconvenience.

    We fully understand the importance of having a default ticket template auto-selected during event creation, and have already shared this with our development team for review. In the meantime, it’s recommended to manually select a ticket template when setting up new events.

    Your patience and continued support are truly appreciated.

    Thread Starter shapeshiftentertainment

    (@shapeshiftentertainment)

    11 months ago

    There is no ticket template option on the front end form. In order to select it manually, we would have to give backend admin access to every user creating an event. That is not an option due to security risks. If there is a way to add the ticket template option to the front end form, it would be somewhat manageable. Without this on the front end option, guests will continue to not receive their tickets.

    Plugin Support epsupport

    (@epsupport)

    10 months ago

    Thanks for the feedback.

    Currently, the requested feature is unavailable. However, we have analyzed and added the feature to our road-map list. It may be included in one of our upcoming versions. 

    Appreciate your feedback!

Viewing 3 replies - 1 through 3 (of 3 total)

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