Definitions will not manually update

  • alb99

    (@alb99)


    3 months, 3 weeks ago

    I keep getting notifications to update the definitions and go through the actions to do so but the definitions do not update. Malcure Malware Scanner: New Definition Updates Are Available. You have version G764J Latest version is oWIC2Q Update Now!

    How is this fixed?

Viewing 1 replies (of 1 total)
  • Plugin Author cybermalcure

    (@cybermalcure)

    3 months, 3 weeks ago

    Thanks for reporting this. We’re able to update definitions normally on other sites, so this looks environment-specific on this server, most likely MySQL/MariaDB limits when saving the definitions payload into wp_options.

    Please ask your host to check MySQL/MariaDB first:

    1. max_allowed_packet (recommend at least 64M, preferably 128M)
    2. innodb_log_file_size (recommend 256M or higher)
    3. tmp_table_size and max_heap_table_size (recommend 64M+)
    4. MySQL error log for “packet too large”, truncated writes, or failed UPDATE wp_options
    5. Available disk space and DB write stability

    Quick DB checks they can run:

    • SHOW VARIABLES LIKE 'max_allowed_packet';
    • SHOW VARIABLES LIKE 'innodb_log_file_size';
    • SHOW VARIABLES LIKE 'tmp_table_size';
    • SHOW VARIABLES LIKE 'max_heap_table_size';

    After adjusting, please retry Update Definitions and let us know if it still fails.
    If it does, share the exact response shown in the plugin UI and we’ll help further.

Viewing 1 replies (of 1 total)

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