Delay in email notification

  • Resolved sri87

    (@sri87)


    5 years, 3 months ago

    Hi,

    I want to consult regarding two things.
    1. When someone with an admin role login, I get an email notification. But there is a delay in getting the message. It takes more than 5 minutes to arrive. Any way to make the notification to arrive instantly?
    2. In the mail content, there is “Site time”. How can I sync site time and my local time? It does not follow the Timezone set at wp-admin.

    Please advice.

    Thank you
    Sri

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support katereji

    (@katereji)

    5 years, 3 months ago

    Hello.
    1. The email is formed immediately, but the speed of sending and receiving notifications depends on the work of your mail server.
    2. The plugin takes an event’s time from your WP website time. To sync the time zone please check the settings on the WP admin panel WordPress Admin Page —> Settings —> General Settings —> Timezone.
    Did it help?
    Be well.

    Thread Starter sri87

    (@sri87)

    5 years, 3 months ago

    Hi,

    Thank you for the reply..
    1. Ok, I will check by changing my SMTP server.
    2. The timezone does not sync. I have the correct Timezone set at WordPress. I have also checked my Plesk time zone setting. Both are correct.

    Does the plugin only recognize UTC and not city as timezone? Coz I have set my city at wp timezone setting. The mail follows the universal time and not my local time.

    Thank you.

    Plugin Support katereji

    (@katereji)

    5 years, 3 months ago

    Please, also check the option ‘Timezone’ in your CleanTalk dashboard -> Profile -> Profile options. Is it correct?

    Thread Starter sri87

    (@sri87)

    5 years, 3 months ago

    Hi,

    That was not set. I have set the timezone at CleanTalk dashborad to my country and try to log in to my site. The time is still not correct.

    Plugin Support amagsumov

    (@amagsumov)

    5 years, 3 months ago

    Hello,

    We need some info concerning your CleanTalk profile. Please contact us via our support system:
    https://cleantalk.org/my/support/open

    Thank you.

    Plugin Support katereji

    (@katereji)

    5 years, 3 months ago

    Hello.
    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

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