I have made a backup of pictures manually and regenerated pictures, but imagify still thinking that pictures optimized and showing wrong file size
I have a paid subscription and nobody answering second day
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This reply was modified 3 years, 1 month ago by
iamwpuser.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
I have a paid subscription and nobody answering second day
Then I am sorry, you are in the wrong place. The developer cannot and must not help paid customers here. They could get into real trouble if they do.
For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.
https://app.imagify.io/account/sign_in/?next=/
As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.
Hi @iamwpuser
We are off during the weekend so thank you for your patience in awaiting my response.
Before deleting your database entries, you will have to be absolutely sure that you have restored all your files properly.
Also, you have to be absolutely sure to have made a full website and database backup before trying this!
Using PHPMyAdmin in your hosting account’s cPanel to run the following code should remove the data related to Imagify from your database (make sure you’ve uninstalled the Imagify plugin first):
DELETE FROM wp_postmeta where meta_key = '_imagify_status' or meta_key = '_imagify_optimization_level' or meta_key = '_imagify_data'
Additional information can be found on the following link of our documentation https://imagify.io/documentation/uninstall-imagify-plugin/
Best Regards,
Ioanna
