Tickets can only be deleted from the admin tickets list screen. Check the checkboxes near the ticket title and use the action dropdown at the top of the list to delete them.
This is what has been done, but on the frontend user’s page tickets list yet appear in all but closed not deleted.
When deleting tickets, please make sure to *not* filter out closed ticket (it is the default behavior). This might be the reason why closed tickets aren’t deleted.
I’m sure !
Backend -> In Admin : 0 ticket
Backend -> In Agent : 3 tickets but invisible
Frontend -> In Customer : all tickets but closed not deleted…
Could you share a screenshot of the admin tickets list screen?
I have two tests of web site with awesome support, the first have no pb, i delete the second, sorry for that !!!
Hey friend if you fixed it, can you help me, how you deleted on users side?
Can you be more specific about your request please ?!
Well have something. On the admin it’s empty but on the user has 2 message,
In back-end Admin, have you filter ticket by open or all ?
All after reading this but what about some data how do I delete those,
I don’t understand sorry !
I said. I set it to all. After reading this post. But two data still in users account ticket that is not available in admin ticket.
@elizxer, if you don’t give a clearer and illustrate your problem with screenshots it seems like nobody will understand it.
