Hello @christianpon
Could you clarify if you mean “old stock” on the Zettle side? The most likely explanation is that the stock in Zettle remains unchanged. However, I’d appreciate more clarification on how the issue appears within Zettle. Although I understand the process, I’m not entirely clear on what the result looks like in the Zettle system.
Most importantly, I’m not entirely convinced that the plugin itself resolve/create this issue, as it seems more related to Zettle itself. This might be outside the scope of what we can directly address, but I’m hoping to get more details to better understand the situation.
Kind regards,
Krystian
Hi @inpsydekrystian
We shifted site from A to B, where B was a carbon copy of A. Basically going from test site A to the the official live shop site B. In this process we copied site A to its new destination B, in the process site A was disconnected from PayPal Zettle POS.
What I found was that all products from site A are still visible in the PayPal Zettle POS software on the checkout iPad, basically showing two of each SKU in the system, whereas only one is connected to WooCommerce. What I’m now trying to do is to flush out all that old data that is no longer connected to WooCommerce. I hope I’m making sense.
Best,
Christian
Hello @christianpon
I assume that when you connected each site, you used the “Add WooCommerce products” option while syncing. The easiest way to resolve this is to replace the products by using the “Replace PayPal Zettle library” option from scratch.
Be aware that this choice will decide if your existing Zettle library will be replaced/deleted (“overwrite PayPal Zettle library”). Always make sure to make a backup of your library before just to be on the safe side.
Let me know if you need any further assistance!
Kind Regards,
Krystian
Thanks @inpsydekrystian!
What you were suggesting was what I should have done in the first place, I missed that option completely. Thanks again!
