Hi, what version of the theme do you use ? Should be easy to solve, do you want to give me temporarily access to the backend of your page to check and correct it ?
Hello! I looked at the theme information, and I don’t actually see a theme version next to the name (where others usually same a version in the Appearance – Themes area, this one just says Fifteen). Unfortunately I can’t give temporary access since this is a website administered by my work and they monitor the permissions themselves, however I’m happy to share screenshots if it’s possible, or any particular info from specific sections that might be helpful!
I´m located in Germany so I choose German for the backend which can cause some confusion when working with screenshots. I use the Fifteen theme for my business page http://www.singlecoil-guitars.com you can send me the login information for your backend to [email protected] if you want.
A well known problem to me. The reason is that this theme hasn’t been updated for 2 years. And you can’t reach InkHive for further information. They don’t answer your mails or give any support. That’s the reason I’m looking for another theme. Sadly I’ve paid for this one 🙁
Your problem is probably also caused by the upgrading tot WP 5.5. At least that’s where my problems started. I’ve had an advise to install and activate “Enable jQuery Migrate Helper”. It is a temporary solution and don’t upgrade to 5.6! I did this and the problem returned. So I’ve downgraded to 5.5.3
Good luck, hope this will help you.
I could trace the problem down to this element:
<h1 class=”menu-toggle” style=”display: block;”>Menu</h1>
When replacing the word “Menu” with a blank or simply delete it the problem is gone. As soon as I have some time on my hands I will look for a permanent solution adding some code to the Additional CSS section of the theme and post it here so you will have a quick and easy fix.
Problem solved! Copy this line and put in into your “additional CSS” section of the theme
#header-2 { display: none; }
Take care to not put any blanks or other twaddle into this line, otherwise it will not work. Copy/Paste will work best
I makes me really sad to see whats going on with Inkhive, some years ago they offered excellent support and service. I contacted them several times and they always served me like a paying customer within a very short time, never caring about the fact that I use the free theme on my webpage.
Thank you so much! I appreciate all of your help and work.
You´re welcome … you can always count me in for a good riddle 🙂
This way you can upgrade to WP 5.6 (and higher in the future), this problem will be permanentely solved. Maybe new issues will show up with future WP versions but I´m pretty sure they can be solved as well.
-
This reply was modified 5 years, 4 months ago by
singlecoil.
