Hi @jekson557 , can you provide us with the following:
1. Screenshots of the feed configurations and attributes you set up.
2. Edit any one product, and give a screenshot of the whole page while in product edit mode.
3. The last WooCommerce log for the plugin (from WooCommerce > Status > Logs)
Once we take a look, we will try to find out the reason for this to happen on your site.
Thanks.
Hi @jekson557 , by edit mode, what I meant is, you need to edit the product in backend and take a screenshot so that I can see how it was created.
(For example: https://prnt.sc/11fps90) – Give a similar screenshot of the whole page for a product that is facing the missing description issue.
Also, are you using any custom field editor such as ACF, or a page builder such as Elementor Pro to edit the product data?
Do let me know.
Thanks.
Привет @sultan00rextheme
Теперь понял, благодарю за пример!
1) Edit product
http://prntscr.com/11fwqaj
2) Image
http://prntscr.com/11fwrz8
3) Description
http://prntscr.com/11fwtjx
4) Product data
http://prntscr.com/11fwvba
5) Yes i use Advanced Custom Fields
Спасибо.
Hi, thanks for the detailed screenshots. We are looking into it and will inform you soon.
Thanks.
Добрый день @sultan00rextheme
Спасибо! буду ждать
Hello @jekson557 ,
Well, we tried to recreate this issue on our server but it seems to be working fine.
At this point, we believe, it depends on certain settings on your site for which this is happening.
In this case, can you create a Sandbox environment or a Staging server with the same situation and give it to use? Then we could observe directly and find a quick solution.
Thanks.
Привет @raficode,
Спасибо Вам за ответ.
Пока попробуем другие варианты плагинов.
Hello @jekson557 ,
I am closing this thread now. You’re always welcome to open another thread if you face any more issues with our plugin.
Thanks.
