Hello @sbeat,
We would like to inform you that we have not identified any issues locally regarding the banner image. Therefore, we assume that this error may be occurring due to a conflict with other plugins or themes on your site. To address this, we recommend taking your site to a minimal state and observing if the problem persists. Here are the steps you can follow:
- Deactivate all plugins except Dokan Lite and WooCommerce.
- Switch to a stable theme, such as Storefront.
- Clear your site cache as well as the browser cache, and then try again.
In case the issue is resolved, it indicates that there is a conflicting plugin or theme installed on your website. To identify the responsible plugin/theme, it is recommended to carry out a thorough conflict test. You can refer to this third-party article for assistance in tracing the problematic plugin/theme. Once you have determined the conflicting plugin/theme, please reach out to the relevant support team for further assistance.
Thanks!
Thread Starter
sbeat
(@sbeat)
I believe you have responded to the wrong issue. Please read my issue again and let me know if there is anything you can do to help. Thank you
Thread Starter
sbeat
(@sbeat)
Hello @sbeat,
This type of issue is typically caused by a conflict within the site. Since you’ve already performed a conflict test, we’ll need to investigate further. I kindly request you to submit the issue here for our development team to review: https://github.com/getdokan/dokan/issues
Thanks!
Hello @sbeat,
As we haven’t heard back from you for a while, we’ll consider this topic resolved. If you encounter any further issues, please don’t hesitate to open a new topic.
Thanks!
