Hi Greg! I’m sorry that you’re having trouble getting the plugin to display the way you’d like. Could you please share a link to the page where you’re seeing this issue so we can take a look and figure out what’s going on?
Hi Natalie,
I’ll need to give you an account as the page is in maintenance mode.
What email address should I register the account against?
Thanks.
You can email that to [email protected]. Thanks, Greg!
Please check for an invitation now.
Hi Natalie,
Did you get in to the portal?
Thanks,
Greg
Hi Greg,
It looks like we got the login information, we’ll take a closer look and have some more info (or a question for you) this week
Thanks,
Nathan
Hi Greg,
Can you please email [email protected] with the link to the page where you’re having a problem? I can’t seem to find a page or post that has the shortcode.
–Natalie
Hi Natalie,
This is one of the pages, http://www.coolsdown.com/hardware/ts
Thanks,
Greg
Click on the wireless router on the wall around the middle for example. The image then displayed is actually 980 pixels, the same as the main image. For some reason it’s showing much smaller though.
Thanks.
Hi Greg – I’m still not able to see the page – it seems my account doesn’t have the correct permissions to view a page on the site. Could you please take a look at that and give us a login with the correct permissions? Thanks!
Hi Greg,
I was reviewing this thread and one thing you could try in the meantime before Natalie gets access to dig deeper…
By default we load the detail image at the “large” WP image setting (~1024px) because it’s common for people to upload enormous images that hurt the load time.
If you can paste this code into your theme’s functions.php file it might fix the issue.
add_filter( 'da_detail_image_size', 'my_da_detail_image_size', 10, 4 );
function my_da_detail_image_size( $size, $hotspot, $img_post, $settings ) {
return 'full';
}
Worth a shot at least 😉
Hi Crioxhaug,
That worked, thank you very much.
Natalie, thank you too and please marked this as resolved.
Best,
Greg
