Developers Cannot Support this Product
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I have held off on leaving this review in hopes that the developer would make things right.
I purchased Wordapp Premium in April of 2017. We are nearly in October now and I have yet to have an app created that works properly. I have a standard WordPress install with Buddypress.
At this point I am pretty much being entirely ignored. Even when I have demanded a refund several times over. In the beginning, things were going well and timely responses were provided. This lasted for about 3 weeks then slowly support became spotty. However, Dave was always polite, so I patiently and willing gave Wordapp the benefit of the doubt.
Now that I’m seeing that my tickets are being closed, without a response for weeks at a time. My patience has run out. Dave, please provide my refund as requested. Unfortunately, I never received what I paid for and I have provided ample time for resolution.
Until the developers are able to provide support for their product I would not recommend this plugin unless you have a basic WordPress site with limited functionality.
UPDATE: It’s unfortunate that the moderators have locked my review. I would have liked to have a public response from the developer. Since this review was left, I still have not heard anything back – even though I was told that my issue was escalated. I checked on my “ticket” today with their support system through Zendesk, and my ticket requesting for a refund was deleted. Over the past 60 days I believe I have requested for a refund on 4 occasions, each time I am assured that I will be contacted and no one ever does. Unethical and dishonest. Never in my life have I had an issue like this with any WordPress developers.
FINAL UPDATE 10/2: Developer has refunded my payments. Although I did have a poor experience with this plugin, the developer was always polite.
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