DHL Api change broke the plugin

  • stephanwiesner

    (@stephanwiesner)


    3 days, 23 hours ago

    We have used the plugin for years. Worked perfectly. After the 1.6.2026 change of the DHL Api the plugin is broken, though. We can not generate Labels anymore. The message ist an Authorization error, but that can´t be correct, as we have not changed the user credentials. We are currently using another (very primitive) plugin that works with the same user.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Saleem Summour

    (@sal4sup)

    3 days, 22 hours ago

    Hi @stephanwiesner,

    Thanks for letting us know. This looks related to the DHL change from June 2026 DHL updated how they check account logins, which can cause an authorization error even when your own details haven’t changed.

    Could you try this first:

    1. Open the plugin’s DHL settings.
    2. Re-type your DHL username and password (please type them fresh).
    3. Save, then try creating a label again.

    If it still doesn’t work, just reply here and we’ll look into it further with you.

    Best regards,

    Thread Starter stephanwiesner

    (@stephanwiesner)

    3 days, 18 hours ago

    Thanks for getting back so fast. That did not help. I even created a new user, still getting the authentication error.

    Plugin Author Saleem Summour

    (@sal4sup)

    3 days, 16 hours ago

    Hi @stephanwiesner,

    Thanks for testing that. Since re-saving and even a new user gave the same error, the issue is with how your account connects to DHL’s API not your password or our plugin (it’s working fine for other users).

    One question: the other plugin that still works do you know if it connects to DHL using the older SOAP API?

    To check your exact case, could you email us your DHL log?

    You can find it here: WooCommerce → Status → Logs → select the DHL log → Download

    dhlsupport [at] progressus.io

    Once we see what DHL is returning, we can tell you exactly what’s being rejected.

    Best regards,

    Thread Starter stephanwiesner

    (@stephanwiesner)

    2 days, 22 hours ago

    thanks, I have emailed you the log files 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

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