Different statistics than webhost

  • Resolved missmikado

    (@missmikado)


    3 years, 9 months ago

    Hi,

    i installed Matomo in June 2022. Now I compared the statistics of Matomo with the results of the webhosting provider. They are completely different.

    Matomo june 24 – aug 15: 312 Users
    Provider june 24 – aug 15: 5.884 Users

    Why is that happening? Did I miss something? I’m also using another statistic tool, and it’s also showing way more visits than Matomo…

    • This topic was modified 3 years, 9 months ago by missmikado.

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Viewing 7 replies - 1 through 7 (of 7 total)
  • mattmary

    (@mattmary)

    3 years, 9 months ago

    Hi @missmikado

    Where this 312 users number comes from?

    Kind regards

    Mat

    Thread Starter missmikado

    (@missmikado)

    3 years, 9 months ago

    Hi,

    that’s the matomo statistic of users.
    Please see Screenshot

    mattmary

    (@mattmary)

    3 years, 9 months ago

    Hi @missmikado

    this FAQ explains why you could have some different reports between analytics tools and Matomo:
    https://matomo.org/faq/troubleshooting/faq_50/

    What I’ve seen so far when browsing your website is:

    * Do not track support and Bot spiders exclusion could explain part of the differences. But this difference is 93% of the visits reported in the other tool so it won’t explain this %.

    * Your Matomo tracking tag is present in all the pages I browsed. It is located in your footer but another time, it won’t explain these 93%.

    * Regarding your business, you may have companies which connect to your website. In this case, you could follow this faq to distinguish the different users in a same company
    https://matomo.org/faq/troubleshooting/faq_16966/
    Is your page view similar between the two tools?

    * I don’t have any more details regarding your hosting analytics solution but hit vs visits and log analysis could explain a big part of these 93% difference.

    * Record loaded pages couldn’t explain these 93% even if your javascript is loaded in the footer.

    * Do you use IP addresses exclusions?

    * Sampling data can’t explain these 93% difference.

    * Do you use tracking spam prevention plugin?

    Kind regards

    Mat

    • This reply was modified 3 years, 9 months ago by mattmary.
    Alexandre Froger

    (@frogerme)

    3 years, 9 months ago

    It might be worth running GA (or another client-side analytics tool) and Matomo side by side for a while (and ignore small discrepancies, as no client side analytics is 100% accurate) to have a proper benchmark.

    Usually, webhost analytics are server-side technology, and the kind of conclusions one might derive from the data gathered is of a different nature, for different purposes, more in the lines of technical auditing than marketing purposes.

    I hope this helps.

    Thread Starter missmikado

    (@missmikado)

    3 years, 9 months ago

    Hi,

    thanks for your answers.

    I will try to set the tracker, like in the FAQ explaint and see if there is any change.

    If only the server side statistics would be different, i could “blame” the webhoster. But I also use statify and that plugin is much closer to the providers statistik that matomo is.
    My client does not like GA very much, but maybe it’s worth a try to compare.

    mattmary

    (@mattmary)

    3 years, 9 months ago

    Hi @missmikado

    This is because Statify records hits not visits: Their documentation says:

    Statify counts site views, not visitors

    Kind regards

    Mat

    mattmary

    (@mattmary)

    3 years, 9 months ago

    Hi @missmikado

    I close this topic.
    If you want a more detailed analysis of the differences between tracking tools, feel free to open a new request.
    Kind regards

    Mat

Viewing 7 replies - 1 through 7 (of 7 total)

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