Hi! I’ve seen this a couple of times before. It usually happens when the cache is disabled for a while, then re-enabled, but not flushed right after.
I’d screenshot/copy all the critical data and then delete the plugin and fill it all in manually to recover from your situation.
So, you mean that i should
-enable the plugin (to get back all the data) and then
-export 500+ products
-disable the plugin (data is gone)
-Import all products?
This plugin only provides an API for WooCommerce to talk to Redis, so all logic and data is actually handled by WC.
I don’t know what your exact problem is. It seems like your cache is containing data that should be in your database. If you’re not an expert in this field, I recommend hiring a professional.
My guess is you disabled the dropin for a while (maybe a few days), then re-enabled it, but didn’t flush your cache, so your database and Redis are out of sync.
This plugin cannot flush the cache automatically, because it’s a destructive action.
If you run a business, I’d highly recommend using Redis Cache Pro, because it’s robust and is optimized for WooCommerce.
It seems i have a solution for all others with this problem:
** I am testing with different (in private) browsers do double check if the problem is solved. **
-Enable plugin (so all productproperty’s are visible and all = ok
-Export 1 product with the default woocommerce product exporter
-Disable the plugin. (content is gone)
-Import the 1 product back again. Yes, overwrite.
Now all my productpropertys are back again for all products. (so not the only one i exported and re-imported.
