Disable Some Forms

Resolved rickrussie
(@rickrussie)

8 years ago

Hi, I’m wondering if it’s possible to disable some forms from transferring the contacts to Hubspot. We’ve got multiple forms on the site, but only want to transfer one of the forms to Hubspot.

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter rickrussie
(@rickrussie)

8 years ago

To add to that. I’ve got one form that’s fully mapped, and one that’s not mapped at all, but both are coming through.

Plugin Author Chris Lagasse
(@soben)

8 years ago

Hey Rick,

That…. is weird. Gravity Form’s feed handling is pretty spot on and with a per-form basis.

My initial gut feeling is that there’s something else at play here that is interfering with the expected behavior.

Send us a support ticket at [email protected] with some additional details (the website, and the pages for the two forms in question) and I’ll quickly skim over it.

Thanks,
-Chris.

Plugin Author Chris Lagasse
(@soben)

8 years ago

Resolution was done via another non-plugin way (two separate form handling processes). I flagged the bug as possible and will work to replicate and hope to resolve here: https://github.com/Soben/gravityforms-hubspot/issues/4

lsilver
(@lsilver)

8 years ago

It might be Collected Forms (HS feature) that’s picking up the form that isn’t mapped via GF.
Plugin Author Chris Lagasse
(@soben)

8 years ago
Hey lsilver,

I was thinking something similar (two forms on the same page somehow being treated the same by GF)… but I didn’t realize HubSpot did something similar. I’ll have to follow up on this. Thanks for the heads up on the feature.

Rick, here’s some information on the feature. I’d definitely check to see if that feature is enabled on your HubSpot account.

https://knowledge.hubspot.com/getting-started-with-the-hubspot-crm-free/how-to-use-the-collected-forms-tool
- This reply was modified 8 years ago by Chris Lagasse.

Viewing 5 replies - 1 through 5 (of 5 total)

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