Hi @sflwa,
Thank you for contacting us. We hope you are doing well.
Could you please share in which case you want this plugin to be activated/deactivated, or where you do not want our plugin to work?
Please share more details about the setup and the exact scenario you are trying to achieve with FluentCRM or any other plugin. That will help us understand the requirement better and provide the correct solution.
Thanks & regards,
WPExperts Support Team
Thread Starter
sflwa
(@sflwa)
Hello
1) I have be using WP HTML Mail for years but it doesn’t seem to be actively supported anymore
2) I am a power using on Advanced File Manager
3) The issue with FluentCRM specifically is that FluentCRM is an email / campaign plugin – you are building the email / design in the plugin. When using the email template customizer (yours and others) you end up with a double wrapper which is what I’m trying to avoid.
4) Google AI gave me a code snippet if I wanted to use your plugin and disable it for FluentCRM, but that is the same difference of me fixing WP HTML Mail for what broke with FluentCRM 3.0 – I’d like something native
Hi @sflwa,
Thank you for sharing the detailed explanation and use case.
We completely understand the issue regarding FluentCRM email campaigns and the double wrapper conflict caused by email template customizers. We are currently trying to replicate the issue on our end with FluentCRM to better understand the behavior.
Meanwhile, we have also forwarded this case to our development team for further review and investigation. After they analyze the compatibility scenario, we will get back to you with an update or possible solution.
We appreciate your patience and the additional context you provided.
Thank you
Hi @sflwa,
Thank you for your patience.
Our development team has prepared an updated version of the plugin to address the compatibility scenario you described with FluentCRM and the double wrapper issue.
Please install and test the attached plugin version on your setup, then let us know whether it resolves the issue on your end.
You can download the updated build from here: https://drive.google.com/file/d/1YaQ_cI5y9yYk54i9b2Gts2vSS0uVNAok/view?usp=sharing
We appreciate your feedback, and once we receive your confirmation, we will proceed further accordingly.
Thanks & regards,
WPExperts Support Team
Thread Starter
sflwa
(@sflwa)
@muddasirhayat
THANK YOU – This is great and worked exactly as expected. I do have a couple of quick follow ups
1) Logo Image – I removed the logo text I have the image set to max width 155, below is the html (show original) from the email generated.
2) Test Email – My SMTP plugin has a test link -but it would be great to be able to test from within the customizer
<h1 style="
color: #ffffff;
margin:0;
padding: 28px 24px;
display:block;
font-family:Arial;
font-size: 30px;
font-weight:bold;
text-align:center;
line-height: 150%;
" id="logo">
<a style="
color: #ffffff;
text-decoration: none;
" href="https://sterlinglakeshoa.us" title="Sterling Lakes HOA"><img style=max-width:100%; src="https://sterlinglakeshoa.us/wp-content/uploads/2022/10/IMG_0351.jpg" alt=""/> </a>
</h1>
Hi @sflwa,
Thank you for testing the updated build and for confirming that the FluentCRM compatibility fix is working correctly on your end. We really appreciate the detailed feedback.
Regarding your follow-up points:
- Logo Image
Thank you for sharing the generated HTML. We can see that the image is currently using max-width:100%, which may override the expected display size in some email clients. We’ve shared this with our development team so they can review the logo width handling and improve the output consistency in future updates.
- Test Email from Customizer
Thank you for the suggestion. We agree that having a built-in test email option directly within the customizer would provide a much smoother workflow compared to relying on external SMTP test tools. We have forwarded this feature request to our development team for consideration in a future release.
We appreciate your valuable feedback and support. Please feel free to share if you notice anything else during testing.
Thank you
Thread Starter
sflwa
(@sflwa)
@muddasirhayat
Thank you so much. Since we’ve moved beyond the original specific item on this thread – I’ll open a support ticket (I already have an account on the portal) and share a vimeo link / any additional notes I have.
Pending the fix for the image (as i had set the width in the customizer) I am ready to use this plugin and otherwise consider this resolved once the new version is published
Hi @sflwa,
Thank you for the update and for sharing your detailed feedback.
We’re glad to hear that the FluentCRM compatibility fix is working well on your end and that you are ready to move forward with the plugin.
Regarding the image width issue, the case has already been forwarded to our development team, and they are currently working on it. Once we have an update or a new build available, we will get back to you as soon as possible.
Thank you again for your patience, valuable feedback, and continued support.
Thank you
