Disabled Pay button

  • Resolved Maya

    (@tdgu)


    1 year, 5 months ago

    Hello,
    The Pay button is always disabled when I add a subscription product; it only activates when I use PayPal Vaulting for Subscription Mode.

    When i set for PayPal Subscription the buttons are always disabled.
    What can be the problem here ?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    1 year, 5 months ago

    Hi @tdgu,

    Thank you for reaching out to us, we are here to help.

    This issue typically occurs when the payment method (in this case, PayPal) is not properly set up for handling subscriptions or there are conflicts with the settings in the WooCommerce PayPal Payments plugin or WooCommerce Subscriptions.

    To better assist you, could you please generate a full system report for us?

    You can do this by navigating to WooCommerce > Status > Get system report > Copy for support. You can either attach it directly or provide it via our secure PrivateBin.

    We look forward to receive this info from you.

    Best Regards,
    Jamie

    Thread Starter Maya

    (@tdgu)

    1 year, 5 months ago

    Hi,
    Is there a way to contact privately where to send the details?

    Thanks

    Plugin Support Syde Jamie

    (@jamieong)

    1 year, 5 months ago

    Hi @tdgu ,

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    We look forward to assist you.

    Best Regards,
    Jamie

    Plugin Support Syde Jamie

    (@jamieong)

    1 year, 5 months ago

    Hi @tdgu ,

    Thank you, we received your ticket and will work on it directly. We will now mark this ticket as closed.

    Best Regards,
    Jamie

Viewing 4 replies - 1 through 4 (of 4 total)

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