I was about to fix an issue with the metaslider in Appearance > Customise, when I noticed that the menu in the customise section is completely missing. the page is completely blank, the only sentence on the left pane is “you are customising”. The menu is not there, I cannot click on anything.
What do you think the problem can be and how can I fix it?
MAny thanks
Andras
The page I need help with: [log in to see the link]
Please check whether this issue also occurs with another theme that includes the WordPress Customizer, like Storefront.
I noticed that the nav menu on your site isn’t part of the theme itself, so if there’s a conflict, it’s likely between the slider plugin and the nav menu plugin. Based on my checks, I didn’t find any issue: https://ibb.co/mFJGzdVC.
However, if the issue only happens when using the OceanWP Theme, then please provide more detailed information so we can reproduce the issue on our end. Ideally, somewhere other than your live site, so we need to know the steps to reproduce the issue.
Would you please provide us with screenshots or a short video, Images of the errors you’re encountering, step by step?
When I changed over to Storefront , the menu appeared. However when I changed back to OCeanwp, I got the following message
But then I closed this window and when I returned to the dashboard, the OceanWP theme changed to active mode. And of course now the menu is not visible again.
The versions you’re using for the OceanWP theme and Ocean Extra plugin are very outdated and no longer supported: https://ibb.co/jkm3y6nR
To investigate properly, please update to the latest versions and recheck the issue.
Important Note: Since the versions are quite old, do not update directly on your live site. Instead, follow these steps:
– Set up a staging website.
– Take a full backup before doing anything.
– Read this article carefully: https://docs.oceanwp.org/article/875-how-to-safely-update-wordpress-website.
