Disappearing menu buttons

  • Resolved Picflick

    (@picflick)


    4 months, 2 weeks ago

    Good day,

    I am experiencing a strange issue whereby occasionally the menu buttons disappear on the front-end. I then navigate to Appearance >> Menu’s >> Select my menu to edit >> Click save and then it appears or functions correctly.

    There is no pattern to identify what causes it to disappear. It’s quite random. Is anyone else experiencing this? Is it a known issue?

    Please urgently advise. Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jamie P.

    (@jamiepineda)

    4 months, 2 weeks ago

    Hi @picflick

    Sorry to hear your menu buttons disappear occasionally.

    We visited your site and saw the menu buttons on the homepage. See: https://share.zight.com/P8uPqOrE

    We’re not aware of any other users having this issue, and we haven’t been able to see it ourselves. Because of that, it may be specific to your site.

    Could you please let us know:

    1. Are you making any changes on your site before the issue happens?
    2. What version of User Menus are you using?
    3. Does the issue happen on another device or browser with extensions turned off?
    4. Are you using a caching plugin or any server-side caching (like a CDN)?
    5. Are you using any JavaScript optimization or minification settings?
    6. Have you recently installed or updated any plugins, themes, or PHP?

    We look forward to your reply.

    Thread Starter Picflick

    (@picflick)

    4 months, 1 week ago

    Thanks very much for checking. Yes it is there now. Sure, to answer your questions

    1. No
    2. Version 1.3.2
    3. Yes, also on other devices and browsers, however, not individually. i.e. when it dissappears, it does on all devices/browsers
    4. Not that I know of. When I load incognito during an episode of disappearance it is also not there
    5. Not that I know of
    6. No. It will happen randomly when no updates occur
    Plugin Support Jamie P.

    (@jamiepineda)

    4 months ago

    Hi @picflick

    Thanks for confirming—that’s really helpful.

    Since the menu disappears across all devices at the same time and returns after re-saving, this suggests a server-side issue rather than a browser-related one.

    Next, could you please check the following:

    • Is the menu still assigned to its theme location when the issue occurs?
    • Are you using any object caching (such as Redis, Memcached, or LiteSpeed), or managed hosting that applies caching automatically?
    • Which WordPress and PHP versions are you currently running?

    In the meantime, re-saving the menu or the permalinks should temporarily restore it.  

    We look forward to your reply.

    Thread Starter Picflick

    (@picflick)

    3 months, 4 weeks ago

    • Yes. In the backend (WP-Admin), everything is as normal. It just dissappears on the frontend. I then click save on the backend and it appears in frontend
    • No
    • WordPress 6.9.1. PHP 8.2
    Plugin Support Jamie P.

    (@jamiepineda)

    3 months, 3 weeks ago

    Hi @picflick

    Thanks for your reply.

    The likely cause is intermittent caching issues, either from WordPress transients or server-side object caching. 

    The menu disappears because the cached menu data fails to load on the front-end, even though it still exists in the backend. 

    Re-saving the menu forces WordPress to regenerate the cached menu, which is why it temporarily fixes the problem.

    If you encounter the issue again, you can try the following:

    • Check for caching – Disable any object caching (Redis, Memcached, LiteSpeed) or host-level caching that might affect menus.
    • Clear or manage transients – Use a plugin like Transients Manager to inspect or delete menu-related cached objects. Please note that this plugin is a third-party product and is not developed or maintained by our team.
    • Debug errors – Enable WP_DEBUG to catch any intermittent PHP errors affecting menu rendering.
    • Test for conflicts – Temporarily switch to a default theme and disable other plugins to see if a theme or plugin is causing the issue.

    Your web host can also assist with checking for database issues or server-level caching that could be causing this.

    We hope this helps. Let us know if you have other questions.

Viewing 5 replies - 1 through 5 (of 5 total)

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