• Not a coder, but have built in excess of 10 websites using different packaged editing tools. Website in question built with Beaver Builder, Stout theme, 31 pages, WP 5.9.2, Event Tickets Plus. Reunion website which now needs to add ticketing as the event approaches. Read reviews and was concerned about adding based on high number of 1 stars, but the product as described appeared to be a perfect fit especially given my previous experience using the ticketing capability inside YourMembership.

    The only thing that worked smoothly was the Stripe integration. Everything else was absolutely squirrelly. Font and styling of pages were erratic, attempts to add tickets direct to an existing webpage resulted in extra tickets that couldn’t be deleted, and there was no apparent direct access to edit the purchase flow and associated pages.

    Would guess the reason for the high number of both 5 stars and 1 stars is a function of those who are building an event management site from scratch using standard WP themes (5 stars) and those like myself who have an extensive existing site that needs to add a robust ticketing module (1 stars). After 2 days of reading documentation and trying different approaches to get it to work – still not playing nice. Ugh! Moving on.

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  • Hi,

    Thank you for taking the time to leave a review. I’m sad to read the description of your experience when using the ticketing solution.

    I’m curious to see if you have opened a ticket on our premium support platform (couldn’t find any on wp.org) to see what your actual site configuration is.

    For sure the things you describe with having extra tickets is something that’s not common, and we haven’t heard from other people experiencing the same thing. So, I’m curious to see if it was because of some compatibility issue or something. The same with the font and styling of pages.

    Best,
    Juan.

    I opened a ticket last Friday via your website, have not had a response and have seen the response by ABZ… ET-1477. It hardly seems a priority. It’s one of the core functions of the plugin! Along with your QR reader. It seems you are quite happy taking the money for the Tickets plus platform but don’t have any stability or testing in place.

    Hi Keith,

    Thank you for your comment. I’m sorry that you’re having these particular issues. Would you please share the ticket ID of the support ticket you’ve opened on our support platform?

    FWIF, we have just released Event Tickets 5.3.2 which includes a fix for that particular issue. And it should also be fixing a problem with the QR Reader with Tickets Commerce.

    Apologies for the inconvenience.

    Best,
    Juan.

    Thread Starter sdswazee

    (@sdswazee)

    Hi Juan,
    Thanks for the outreach on the problems I encountered.
    I really do believe the issue is a conflict between Beaver Builder and Event Tickets editing. With 31 pages built on BB, I couldn’t unplug and rebuild to accommodate Event Tickets. Like I said, I’ll bet your product will work just fine if building from scratch an event only site. But trying to backfit into something already built, not so good.

    I went over to Tickets Tailor, and because I can just embed the ticketing pass through, that turned out to be the solution for me. Please keep the Tickets Plus payment, it is obvious you all are trying, it just didn’t work for me.

    Cheers,
    Steve

    Hi Steve,

    Thanks for the follow-up.

    I see, then probably the problem as you mentioned can be compatibility with Beaver Builder. We’re going to be taking a look at that, and do our best to improve things with other builders.

    Best,
    Juan.

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