Disappointing at best

  • krosellini

    (@krosellini)


    7 years, 8 months ago

    I guess being a Google Chrome user is the worst platform you can be for this addon to WordPress. The rest of my site functions great, but this particular part of my site has caused me nothing but problems.
    1. I have to contact Tech Support to get a download of my form submissions – EVERY TIME.
    2. The page doesn’t load correctly and the dropdown boxes for use during form design are covered and don’t display – meaning you pretty much have to guess if you’re getting the right element or not.
    3. I’ve heard from folks they can’t get the form to load properly and they can’t get to the final page for submission.
    4. Tech Support is responsive, but never solves any of the problems.

    Let me guess, if I pay more money it will work better? I’m sorry I paid for it in the first place.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor CaptainForm

    (@captainform)

    7 years, 8 months ago

    Hello,

    Thank you for your feedback and we are sorry to hear you don’t have a good experience with our service.

    We really want to change that and provide you with all the needed assistance in order for you to be able to use our plugin with no issue.

    Please make sure to be logged in your WordPress and in another tab, in the same browser, open the Email on which you want to receive the download link. The link must be opened in the same browser on which you are working on.

    Regarding the points 1 and 2, we couldn’t reproduce the errors you mentioned. Could you please provide us with a screenshot showing the dropdown issue?

    Also, please let us know if it would be okay for us to make a few test submissions on your form to investigate the matter related to the last page of the form.

    We are looking forward to hearing from you.

    Have a great day!

    • This reply was modified 7 years, 8 months ago by CaptainForm.
    Thread Starter krosellini

    (@krosellini)

    7 years, 7 months ago

    What you are asking is that I repeat step #4 again? What happened to the last submissions?

    Capt-1538500914
    Capt-1536537843

    Both tickets contain all the information you need. Please contact me if you need something new.

    Thank you,
    Kelli Rosellini

    Plugin Contributor CaptainForm

    (@captainform)

    7 years, 7 months ago

    Hello Kelli,

    Thank you for your reply.

    Our Development Team is investigating the matter and, as per your request, we will get back to you by email with updates.

    Please rest assured everything will be solved and you will be able to use your forms as needed.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)

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