Hi @kmgreen
Can you please elaborate more?
Sure – thanks for the quick response.
I would like to use the FAQ section of the plugin as the FAQ for my entire site.
I would like to have a menu option for “FAQ” or a link or button on any page / post which the user could select to navigate to the FAQs
Option 1:
So I was hoping there might be a way to show the ticket page with the FAQ tab pre-selected
or
Option 2:
Have a new short code for a UI to display just the the FAQs that have been established in the plugin (with category and search)
I am rather new to WordPress so perhaps there already is a solution to this of which I am unaware.
Thanks again for your attention to my request
Hope this message makes my question clearer.
Kevin
Hi @kmgreen
There is no any shortcode for the FAQ but you can set default tab in settings.
Please goto Support Plus > Advance Settings and in advance settings tab > Default tab setting, select FAQ.
Again – thanks for the quick response
– I got busy so it has taken me some time to reply.
I did not see the setting you refer to above – it works as advertised.
However it is a global setting – which works when a user wishes to go right to the FAQ every time. But is is a bit of misdirection when the user wishes to create a new ticket.
Is there a way to change the default tab via the URL? or some other method.
So if the user wants FAQ they can be sent to [wp_support_plus] with the FAQ as the default tab and if they want to do a support ticket they can go there with Create a new ticket tab as the default tab.
It is a minor thing but users can become annoyed at such things.
Best for what the way I wish to use your plugin would be a new short code with just the FAQ tab in the UI.
One other request would be for the FAQ to remember and apply the Category and Search filters after the user press the Back to FAQs button. It seems to go to category:General and clear the search value entered. If there were multiple hits with the search criteria provided the user would need needs to pick the category and type the search criteria again to get to the other entries.
I hope it is OK to put forth my requests to you. I like the plugin a lot – it is light weight but has good functionality. I think these are minor changes which would increase the functionality and others may like the changes as well.
Anyhow – it’s your party and you will decide
Thanks
Kevin
Hi @kmgreen
Ok. I added your suggestion and bug regarding FAQ section in our list.
The bug will be fixed in future versions of the plugin and will consider your suggestion regarding faq shortcode.
Nikhil,
Thank you for the consideration of my suggestions.
I look forward to the future improvements while using the plugin
Best regards
Kevin
Marked as resolved – reply cannot be empty 🙂
