Hi @jacoobic
I hope you are doing well today.
I can see that currently you have enabled basic style which somehow helps temporary. Based on the details you have shared you are dealing with some conflict there. Please follow the below guide to narrow down main issue:
- Enable one of the Forminator Styles in that form again.
- Please deactivate all plugins except Forminator one and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019, and see if it works.
Before this test, we recommend full site backup or running this test on the staging site.
Kind Regards,
Kris
Hi Kris,
please excuse the late reply, I was out for a couple days. Tried acc to your suggestions, but had no luck. Enabled the “Flat” template in Forminator, then disabled all the plugins except for Forminator and the form has looked the same (or almost the same, when I use the “Flat” theme, also the checkboxes have no outline, but you can see the checkmark when the box is checked). Then tried to switch to WP Twenty Twenty-Four, also with no result.
Had to revert back to basic style so our customers can use the form, but will be ready to switch anytime on demand.
Do you please have any other advice?
Thanks a lot,
J.
Hello @jacoobic
I couldn’t review your form again since it set to comming soon mode, but have you tried disabling all other plugins? it appears you have a conflict issue and it is usually related to your theme but sometimes a plugin is causing the styles to not load.
You can take a look at this document to learn more about how to run a conflict test:
https://wpmudev.com/docs/getting-started/getting-support/#conflict-test
If that wasn’t helpful, please duplicate the form and add it to a test page, and share the link so we can investigate further.
Kind Regards
Amin
Hi Amin,
sorry, forgot to switch coming soon off. Tried to disable all plugins, but had no luck with resolution, also tried to switch to a different (native) WP template.
The form copy is now at https://svatbyvjizerkach.cz/test/
Thanks a lot in advance,
BR,
J.
Hello @jacoobic
After reviewing your form, I noticed some errors in the browser console logs. I can see your form styles are not loading and showing a 500 server error, and that is why the checkbox styles are not working as expected.
View post on imgur.com
I believe the issue is related to your server configuration and might have something to do with the .htaccess files in your uploads directory. Could you please go to this directory “wp-content/uploads/forminator” and try first downloading any existing .htaccess files and remove them?
It would be helpful if you could also share that htaccess file here so we can take a closer look (you can upload it to a free online third-party storage like Google Drive and share it here).
Kind Regards
Amin
Hi Amin,
thanks for your reply, I have downloaded the file and uploaded it here for you to see: https://www.uschovna.cz/en/zasilka/ROU63555N22WY2WU-2HT/
Also, now it seems to work flawlessly, thank you so much! 🙂
BR,
J.
Hi @jacoobic,
Thanks for sharing the file. Such a behaviour could happen due to the server side configs.
To prevent such issue from occurring again and if you want to use the .htaccess then could you please add the following code as a mu-plugins:
<?php
add_filter( 'forminator_upload_root_htaccess_rules', 'wpmudev_remove_htaccess_rules', 10, 1 );
function wpmudev_remove_htaccess_rules( $rules ) {
if ( ! empty( $rules ) ) {
$rules = str_replace('Options -ExecCGI', '', $rules);
}
return $rules;
}
You can find the following doc helpful on how to apply the above code as a mu-plugins.
https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins
Once done, access your site via FTP (or cPanel “File Manager” or similar tool) and go to /wp-content/uploads/forminator folder and remove only the following line inside the .htaccess file:
Options -ExecCGI
Please do make sure to clear the cache once the changes are applied and check how that goes.
Please do check and see whether the above helps.
Best Regards,
Nithin
Hello @jacoobic,
I hope the above suggestions helped with resolving the issue.
As we haven’t heard back from you for a while, I’m marking this thread as resolved. Please feel free to reopen it in case you still need our assistance.
Best Regards,
Dmytro
