Hi @kalbalakrab,
Can you check the developer tools for any error messages? Can you also clear out the browser cache just to make sure that’s not causing any issues?
https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/
Hi @kbat82,
I cleaned the browser but it’s still the same. You’ve brought a new update. I updated. I opened the console’s error screen and the screenshots are below. Firefox and Opera.
Firefox: https://ibb.co/rsXc8st
Opera: https://ibb.co/QM06C34
Thank you.
Hi @kalbalakrab
I’m not entirely sure about the Opera errors, but with the Firefox screenshot it looks like there’s an issue with REST on your site. Have you done any modifications to deactivate REST? Can you try the following?
1. Disable other plugins and see if it work, then one by one enable them to find the one in conflict.
2. Add this constant to wp-config.php and see if it works: define('METASLIDER_FORCE_ADMIN_AJAX', true);
Hi @kbat82,
It worked when I added the code to the wp-config file. Thank you.
Hi @kalbalakrab
I’ll mark this as resolved then. Did you attempt to deactivate plugins? A few people have been having issues with our REST implementation and I’m curious if there is a popular plugin causing the conflict.
If not, can you list your current active plugins so I can take a look?
Hi @kbat82,
I use the same theme across multiple sites. There is no custom plugin. The theme has a few add-ons of its own. There was no problem before the update. This problem arose when I made an update on my site.
You can see the list of plugins here.: https://imgbbb.com/image/LCeZNy
However, I will remove some of these plugins later. There are plugins I don’t use for the theme. But I hope there is no add-on that will affect Ajax.
In the meantime, the theme I used also updated. Maybe there was a problem with them.
Thanks for the follow up. The constant I gave you to add to wp-config just switches from our REST implementation to the old admin-ajax approach. It’s fine to use either, but strange why it wouldn’t work.
Can you copy/paste that plugin list somewhere like https://pastebin.com/ ?
I’d like to install them all and see if I can replicate this.
If you make changes later by removing plugins, can you also try to remove the constant I gave you to test if anything changes?
Hi @kalbalakrab
What theme are you using? I can try that a well.
If you have a moment, could you switch to a default WordPress theme and see if there is any difference (also remove the constant)? That will save me from having to purchase that 🙂
Do you test there if you want to open a site with the same features as you?
I’m not sure what you mean by this. Can you clarify?
Let me open a copy of my site. Let me erase your content. And you test. 🙂
Hi @kalbalakrab
It seems actually that there might be an issue with your server setup, possibly your .htaccess config. For example, if you visit the rest endpoint it gives a 404.
http://kedi.net.tr/icsg/wp-json
And see what it should look like:
https://metaslider.com/wp-json
Is there a problem with my site’s .htaccess settings or the server itself? Do you know a way I can intervene?
I’m not sure exactly, but can you share your .htaccess file here? If you see any information in the file that should be private, be sure to mask that (with xxxxx or something).
