Divi Theme Page Vew issue

  • Resolved Small Footprint Media

    (@cbaorg)


    10 months ago

    When W3 Total Cache is deactivated this page does not display the Divi page code. When activate it does. Cannot figure why the cache plugin would affect page display entirely.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    10 months ago

    Hello @cbaorg

    Thank you for reaching out and I am happy to help!
    Well, this is interesing. So to confirm, if the W3 Total Cache is ative the pagde displays correctly? And once disabled the page is not displaying as it should, meaning I can see blank page with only header?

    What may be the case is that the page was cached when it was showing as it should and at some point there was an update with Divi which caused the problem. Can you please re-acivate the W3TC and Purge the cache and let me know if the problem persists?
    I can see that Divi generates some cache files in /wp-content/et-cache/ folder.
    You may want to check the DIvi configuration and update the cache for Divi.
    I can also see that you are using brotli compression, and the question is are you using some custom rules for this or any other plugn, or it’s just a server configuration?

    Thanks!

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    10 months ago

    Hello @cbaorg

    Just an update, I can see that you opened another ticket in the Boldgrid forum, regarding Divi library modules and the notice:
    [14-Aug-2025 19:11:46 UTC] PHP Warning: simplexml_load_string(): ^ in /home/commasumma/public_html/wp-content/plugins/w3-total-cache/PgCache_Plugin_Admin.php on line 212
    Can you please share what version of the W3 Total Cache you are currently using?

    Thanks!

    Thread Starter Small Footprint Media

    (@cbaorg)

    10 months ago

    Hi

    1. Yes if activated it displays the whole page with Divi modules. If deactivated it displays just the header and footer.
    2. Version 2.8.12
    3. We are not using custom rules for this or any other plugin that should affect page display. If the server is configured with this it must be a default setting because we have not modified any server settings.
    4. Strangely today 8/16/25 the bat-12-project page construct is displaying with W3TC avtivated. I cannot explain why this is the case. We are going to deactivate W3TC for the next bat-12-project page create process to see if there is an issue occuring during the page create process.
    5. We will review your other suggestions.

    Thanks M

    Thread Starter Small Footprint Media

    (@cbaorg)

    9 months, 4 weeks ago

    For the past two days we have had W3TC deactivated and we have not had the Divi libray module viewing issue. Where the Divi modules can onlybe viewed with W3TC activated.

    It is not clear what changed. As before when we deactivated W3TC we had the problem.

    We have now deleted W3TC and related folders.

    We will see what happens next page create process run. We hope this is fully resolved. If so we may never know why this was happening.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

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