Divi Woocommerce shipping module bug

  • Resolved kwalt

    (@kwalt)


    4 years, 1 month ago

    Hello all,

    I have an issue Using the Divi Woocommerce shipping module. When only the billing adress is filled in, no problem. When a shipping address is filled in, problem. I have the “We were unable to process your order, please try again” error.
    I am all up to date, I tried deactivating all other plugins, same error.

    When switching to Twenty two theme or using the [woocommerce_checkout] shortcode, the error is gone. So I guess it is a problem with the module itself.

    I saw ET is aware of a bug with the shipping calculation update but I haven’t seen the problem I am facing when doing my internet searches.

    Any clue where is could come from, or a way to solve it ?
    Here is a product link where you can start the test from if are kind enough to have a look : https://brasseur-ici-ailleurs.fr/produit/guinguet-summer-ale-bords-loire/

    Thank you for your help,
    Nicolas

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Prin a11n

    (@prin_settasatian)

    4 years, 1 month ago

    Hi there,

    I understand there is a problem with the Divi Woo Checkout Shipping module.

    Since this is part of Divi, I’d suggest you reach out to their team for direct support (https://www.elegantthemes.com/members-area/help/).

    Let me know if you need further help.

    Margaret S. woo-hc

    (@margaretwporg)

    4 years, 1 month ago

    As further assistance is to be provided by the Divi team, I’ll go ahead and mark this thread as closed here.

    Feel free to create a new topic if you have other questions related to core WooCommerce.

Viewing 2 replies - 1 through 2 (of 2 total)

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