Document does not load on desktop version

  • Resolved gorkova

    (@gorkova)


    2 years, 3 months ago

    3 days ago I updated the plugin and now I have a problem with the desktop version of the site. On the mobile version it works correctly, but on the desktop version 90% of the document does not load. I don’t know what it is. I’m using the free version and everything has worked perfectly so far. I am asking for some help … admin https://novamustrica.rs/

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author DearHive

    (@dearhive)

    2 years, 3 months ago

    Hi,

    Thank you for the report. In Which flipbook does the issue occurs. There are many on that page. Or is the issue in all flipbooks?

    Best Regards,

    DearHive

    Thread Starter gorkova

    (@gorkova)

    2 years, 3 months ago

    In all flipbooks

    Plugin Author DearHive

    (@dearhive)

    2 years, 3 months ago

    Hi,

    I tried opening all 16 flipbooks. and all loaded successfully. And was not able to reproduce the issue to troubleshoot it.

    Can you elaborate “90% of the document does not load” What exactly is 90%. Does the loading stop at 90%? Does the last few 10% pages do not load? Does 90% of those flipbook do not load. If possible share a screenshot.

    Also please share the browser and OS you have tried with.

    Before that try opening your flipbooks in Private mode(Incognito mode) of browser. To assure, this is not a cache issue.

    Best Regards,
    DearHive

    Thread Starter gorkova

    (@gorkova)

    2 years, 3 months ago

    These screenshots are from an incognito window. I deleted all cache memory, browser and operating system. I use Windows 10 and the Google Chrome browser. As you can see it doesn’t load the pages again?

    https://ibb.co/Dr1qC6Z

    https://ibb.co/SBsw9SC

    https://ibb.co/LCns0j7

    All PDF files are loaded like this.

    • This reply was modified 2 years, 3 months ago by gorkova.
    • This reply was modified 2 years, 3 months ago by gorkova.
    • This reply was modified 2 years, 3 months ago by gorkova.
    Plugin Author DearHive

    (@dearhive)

    2 years, 3 months ago

    Hi, the screenshots are not there with the reply. Can you mail us at [email protected]

    Thread Starter gorkova

    (@gorkova)

    2 years, 3 months ago

    I’m sorry I didn’t understand you … I’ll send to your support

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Document does not load on desktop version’ is closed to new replies.