.docx issues

  • Resolved forfa

    (@forfa)


    7 years, 1 month ago

    Uploading other filetypes are causing no issues. However when a user attempts to upload a .docx specifically, it redirects to a:

    “502 Bad Gateway – The server returned an invalid or incomplete response”

    Not sure what could be causing this seeing as its been tested on a variety of devices and computers with the same issue. The file size is not an issue either, larger files in other formats have been uploaded with no issue.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bhaldie

    (@bhaldie)

    7 years, 1 month ago

    The reason for not allowing docx/doc files on shared hosting is security. You find this on MANY other hosting services offering managed WordPress. Until you get to the level where you rent/buy your own server you will run into restrictions. That’s the world of SHARED hosting. We only get to do exactly what we want to do on private servers.

    Thread Starter forfa

    (@forfa)

    7 years, 1 month ago

    So if i understood it correctly it’s more or less on the actual host then, GoDaddy in our case, and not the plugin itself. If so I appreciate the clarification and at least we are a bit more informed about it now.

    Plugin Author bhaldie

    (@bhaldie)

    7 years, 1 month ago

    I would start there and see what they have to say 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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