Hi David –
Thanks for the positive words and encouragement 🙂
Leadin should start tracking your visitors as soon as you activate the plugin inside your WordPress dashboard. The 30 day window that I think you’re referencing is only on the stats dashboard, which shows your contacts from the last 30 days. Even if a contact was created over 30 days ago, Leadin will still track that contact indefinitely. We created a help document explaining in more detail how Leadin tracks visitors if you’d like to learn more.
As for your WordPress.com dashboard showing new users that Leadin didn’t catch, that could be due to a number of things. Leadin should work with most WordPress form plugins and custom built HTML forms. The only exceptions are forms that are not enclosed in a HTML <form> tag or if the form is loaded through an iFrame. If the form submits through Javascript we can’t detect that it’s a form, or if it’s an iFrame we can’t detect the submission because of cross site security reasons. So it could be that one of your forms that hooks into WordPress.com isn’t being tracked for the two reasons I mentioned above.
That’s strange that the Leadin popup doesn’t work after you toggled it off then on. Off the top of my head, that could be caused by one of two reasons:
1. Does your theme call the wp_footer method anywhere? It sounds like it does if the popup was working initially which leads me to believe the popup isn’t showing for reason #2, but if you removed the call to that method since turning off the Leadin popup it would prevent our scripts from being included. Usually you’ll see a call in your main theme to get_footer, which includes the footer.php file. Inside of footer.php is where wp_footer() is usually called. Leadin’s javascript files are loaded in the WordPress footer and if wp_footer is never called in your theme, the Leadin scripts fail to loaded properly.
2. Can you trying clearing all your caches cache and then load the page to see if it works on a fresh page build?
I hope I answered all your questions and please let me know if I missed anything. Always happy to help our users better understand how Leadin works from a technical perspective and get the kinks straightened out.
Cheers!
