Does not exist a table in the database

  • Resolved eliana242

    (@eliana242)


    2 months, 2 weeks ago

    For some reason this table does not exist in the database. I think is the responsible to count the license keys and match with the product quantity because this function in my site is not working.
    https://prnt.sc/SH5QgsNcKhpM
    Could you please help me?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support muddasirhayat

    (@muddasirhayat)

    2 months, 2 weeks ago

    Hi @eliana242,

    Thank you for reaching out to us. We hope you are doing well.

    It looks like the database table required by the plugin was not created correctly during installation.

    Please try the following steps:

    1. Deactivate the License Manager for WooCommerce plugin.
    2. Delete the plugin.
    3. Install the plugin again from the WordPress repository.
    4. Activate it again.

    During activation, the plugin should automatically create the missing database tables. After that, check if the license key counting and product quantity matching start working properly.

    If the issue still persists, please let us know your WordPress version and WooCommerce version so we can investigate further.

    Thanks & regards,
    WPExperts Support Team

    Thread Starter eliana242

    (@eliana242)

    2 months, 2 weeks ago

    Ok but I have 100 active license keys, if I delete the plugin will I lost the keys?

    Plugin Support muddasirhayat

    (@muddasirhayat)

    2 months, 2 weeks ago

    Hi @eliana242,

    Please try deactivating the plugin and then activating it again. In many cases, reactivating the plugin can recreate the required database tables and resolve issues related to missing tables.

    After reactivating it, please check whether the problem has been resolved. If the issue still persists, reach out to us again. We are here to help you.

    Thank you

    Thread Starter eliana242

    (@eliana242)

    2 months, 1 week ago

    Hello,

    Sorry for the late reply.

    I deactivated and reactivated the plugin, which seems to have resolved the issue of the missing table. However, the problem with matching the quantity of licenses to products has not been resolved yet. Previously, when I uploaded a certain number of license keys for a specific product, the quantity would automatically update to match the number of keys. Now, this function is not working.

    Plugin Support muddasirhayat

    (@muddasirhayat)

    2 months, 1 week ago

    Hi @eliana242,

    Thank you for the update.

    We are glad to hear that reactivating the plugin resolved the issue with the missing table. Regarding the remaining issue with the license quantity not matching the number of uploaded keys, we’ll need to take a closer look to identify the cause.

    Could you please share a short screencast showing the steps you’re taking when uploading the license keys? This will help us better understand the issue and reproduce it on our end.

    Looking forward to your response.

    Thank you

    Plugin Support muddasirhayat

    (@muddasirhayat)

    2 months ago

    Hi @eliana242,

    We’re closing this thread due to inactivity.
    If the issue persists, please feel free to start a new topic.

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)

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