Does not work with iMem360

  • Resolved mcaraway

    (@mcaraway)


    10 months, 1 week ago

    I need to uninstall this plugin so that my customers can update cc information in their accounts. The cache plugin in not allowing users to do that. Unless there’s a setting in WP Super Cache that disables cache for membership users, I must remove it from my site. However, when I deactivate, the website becomes disabled. When I try to delete plugin, the website remains disabled. Please help.

    Thank you…

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    10 months, 1 week ago

    Hi @mcaraway,

    Logged-in users (like your members) can’t update credit card info due to caching.

    To address this:

    • Go to Settings > WP Super Cache > Advanced
    • Select “Disable caching for logged-in visitors”
    • Add any account/payment update pages (e.g., /account, /checkout) to the Rejected URLs list
    • Save changes and clear the cache

    That should exclude your logged-in users and specific pages from WP Super Cache.

    Deactivating or removing the plugin breaks your site.

    To safely uninstall it:

    1. Disable caching in the plugin
    2. Clear/delete the cache
    3. Deactivate and delete the plugin
    4. If there are any,:
      • Manually remove custom lines such as define( 'WP_CACHE', true ); from wp-config.php and
      • Delete the lines between “# BEGIN WPSuperCache” and “# END WPSuperCache” .htaccess file.
    5. Visit the Settings->Permalink page and try saving that form again.

    Let us know how it goes! Happy to help further if needed.

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    9 months, 4 weeks ago

    Hi there, @mcaraway,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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