Does not work with Semicolon theme

Hi,

That box shows up when you switch on the option above it and save the changes.

So, based on the answers, same settings, same server (hosting provider) and one works the other does not.

The only thing that comes to mind is that somehow the option value that stores the subscriptions got corrupted. You mentioned a local server so I’m assuming you know your way around and might be able to access phpMyAdmin for the database connected to the website that’s not working out, which would be great.

1) Is there any data in the table called wp_subscribe_reloaded_subscribers (the wp_ part might be different if you changed it).

2) And is there data in wp_post_meta when you do a search for stcr (search should be %LIKE% and done on meta_key)

That way we’ll know if the issue is with saving the subscribers or displaying it.

3) And what is the collation set on the wp_subscribe_reloaded_subscribers table? When in phpMyAdmin, click on the table, in top left click on “Structure”, scroll down to “Information” section and you’ll see “Collation”.

4) Same question as 3, but for the wp_options table.

Sorry it’s taking a while and for so many questions, it’s a bit hard to figure out an issue without being able to test things out myself.

Ok so it’s not a display issue it’s a storing issue. Hasn’t even created a table which the plugin should do on activation.

So let’s try to get it to try again. Go to WP admin > StCR > Options > StCR Options. You’ll see an option called “Safely Uninstall”, set that to “No”.

That tells the plugin to delete all it’s data on plugin deletion.

Then head over to WP admin > Plugins, deactivate and delete the plugin.

Then install and activate again.

After that head over to phpMyAdmin and check if the table is now there. If yes, then it should all be fine from then on, and if not then it means something is wrong with that specific part of the code and that’s where I’ll focus my testing.

• This reply was modified 7 years, 3 months ago by WPKube.

Something is stopping it from executing the table creation.

The only 2 things that comes to mind is conflict with a plugin and some server related issue.

You tried disabling plugins but the issue is when it’s first activated and needs to create the table so can you try doing the same process again but temporarily disable the other plugins before you activate the plugin again.

If it still does not work when you do that, check the error log ( control panel on the hosting provider’s website ) and see if it logged any errors at that time.

Hi,

Thanks for letting us know about those issues. They are added on the to do list for update.

But, you haven’t mentioned if the reset worked, did the table get created, do the subscribers get added now?