Does not work with the latest version statistics

  • Resolved kestas97

    (@kestas97)


    7 months, 2 weeks ago

    Hello. After updating to the latest version, Woocommerce statistics no longer work.

    TypeError: (0 , g.A) is not a function
    at _ (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/chunks/leaderboards.js?ver=ea382212b576c7c09b7a:1:366) at https://www.sportofaze.lt/wp-includes/js/dist/data.min.js:9:3292 at WithSelect(_) (https://www.sportofaze.lt/wp-includes/js/dist/compose.min.js:9:13889) at div at div at k (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/chunks/leaderboards.js?ver=ea382212b576c7c09b7a:1:2634) at C at Suspense at component at div at T (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/chunks/customizable-dashboard.js?ver=e1b264b34658249d7dc6:1:6750) at https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/chunks/customizable-dashboard.js?ver=e1b264b34658249d7dc6:1:7819 at https://www.sportofaze.lt/wp-includes/js/dist/data.min.js:9:3292 at WithSelect(Component) (https://www.sportofaze.lt/wp-includes/js/dist/compose.min.js:9:13889) at Suspense at u (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/chunks/dashboard.js?ver=6c791cb30483931a36c1:1:286) at Suspense at Pe (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:159395) at div at div at me (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:157939) at div at hw (https://www.sportofaze.lt/wp-includes/js/dist/components.min.js:26:216841) at gw (https://www.sportofaze.lt/wp-includes/js/dist/components.min.js:26:217484) at xw (https://www.sportofaze.lt/wp-includes/js/dist/components.min.js:26:217829) at w (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/admin-layout/index.js:1:1989) at Pn (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:220857) at O (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:126205) at P (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:125646) at a (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:120160) at https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:223503 at https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:157128 at https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:158205 at https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:155018 at https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:155018 at https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/data/index.js:2:156243 at zn (https://www.sportofaze.lt/wp-content/plugins/woocommerce/assets/client/admin/app/index.js:2:228602)
    • This topic was modified 7 months, 2 weeks ago by threadi.
    • This topic was modified 7 months, 2 weeks ago by threadi. Reason: Formatting

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • LovingBro (woo-hc)

    (@lovingbro)

    7 months, 2 weeks ago

    Hello @kestas97,

    I’m sorry to hear that the WooCommerce statistics stopped working after your recent update—that must be frustrating. Thank you for sharing the stack trace; it looks like there may be an issue inside the WooCommerce admin scripts (in leaderboards.js) that’s causing the dashboard to break.

    Could you let me know which version of WooCommerce you updated to? Knowing the exact version will help identify if this is a known issue or if there are specific fixes available.

    Also, please share your site’s System Status Report so we can look deeper into your configuration. You can find it under WooCommerce → Status → Get system report. Copy the entire report and paste it into a service like pastebin.com, then share the link here. That will provide insight into your server environment, active plugins, and other details that may affect the statistics.

    Thanks for your patience and cooperation—we’ll do our best to help resolve this issue quickly.

    Thread Starter kestas97

    (@kestas97)

    7 months, 2 weeks ago

    Hi. Woocommerce version 10.3.3.
    https://pastebin.com/ySnUmiXs

    LovingBro (woo-hc)

    (@lovingbro)

    7 months, 2 weeks ago

    Hi @kestas97,

    Thank you for getting back to us and for sharing your system status report — we appreciate you taking the time to do that. However, it seems the Pastebin link you provided shows a message saying, “This page is no longer available. It has either expired, been removed by its creator, or removed by one of the Pastebin staff.”

    Could you please recreate a new paste at https://pastebin.com, set its expiration to “Never or 3 days,” and share the new link here? Once we have access to the report, we’ll be able to review your setup in detail and continue troubleshooting the WooCommerce statistics issue for you.

    Looking forward to your update so we can move ahead with this.

    Thread Starter kestas97

    (@kestas97)

    7 months, 2 weeks ago

    https://pastebin.com/GbyiViAP

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    7 months, 2 weeks ago

    Hi there!

    Thank you for sharing the system status report. Everything appears fine in the report, and I wasn’t able to replicate the issue — everything is displaying correctly on my end.

    I can see that you’re using multiple caching plugins on your site, which might be causing this issue. Could you please try clearing your site cache and server-side cache and see if that helps?

    If the issue persists, please try deactivating the following plugins temporarily:

    • WP Rocket
    • WP Rocket | Force Page Caching
    • Redis Object Cache
    • Cloudflare

    After that, go to WooCommerce → Status → Tools and run the Clear Analytics Cache tool. If the figures still appear incorrect, try re-importing the historical data from the same section.

    Please let us know if the issue continues after trying these steps.

    Thread Starter kestas97

    (@kestas97)

    7 months, 2 weeks ago

    I did as you said, but the problem remains.

    Moses M. (woo-hc)

    (@mosesmedh)

    7 months, 2 weeks ago

    Hi @kestas97,

    Thank you for your response. To further isolate the issue, we’ll need to perform a conflict test. Please create a staging version of your website. If your hosting provider offers a staging feature, use that option. Otherwise, you can manually clone your live site to a subdomain or directory using a plugin such as WP Migrate Guru or All-in-One WP Migration.

    Once the staging site is ready, deactivate all plugins except WooCommerce, and temporarily switch your theme to Storefront. After doing so, check your analytics again to see if the issue persists. If the problem remains, go to WooCommerce → Status → Tools, clear transients for both options, and also clear the analytics cache.

    When you reply, please include the System Status Report from the staging site. Additionally, record your screen using Loom to show what happens when you visit the analytics page and how the error appears. Finally, navigate to WooCommerce → Status → Logs, look for any fatal error entries, open the relevant log, and share its contents via Pastebin.

    Plugin Support thelmachido a11n

    (@thelmachido)

    7 months, 1 week ago

    It’s been a while since we heard back from you for this reason we are closing this thread. 

    If WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here: 

     https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post

    Feel free to open a new forum topic if you run into any other problem. 

Viewing 8 replies - 1 through 8 (of 8 total)

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