Dear @serenine
Thank you for bringing this to our notice. Please provide the support ticket ID or the website URL for us to follow up with the tech team on this.
Hello, support was contacted through the Helpdesk chat a couple of times. No email/ticket was received. Screenshot to answer your questions:
https://scr.optimalwp.com/share/gYAAHbL1Tlt6MRLJPhqd
We removed RL from all premium client sites due to difficult to troubleshoot caching issues. It’s been nearly a year, and we recently decided to reintroduce RL to a couple new sites. Hoping for improvements, but it seems the situation hasn’t improved. We would greatly appreciate any guidance or assistance in resolving these issues.
Updated RL this morning to 2.18.9, did not help.
Thanks for checking,
Samantha
Dear Samantha, thank you for the details. I analyzed the issue with https://anth****dds.com and can see that the critical CSS generated by RabbitLoader for the website is not loading as expected. This is causing the low score.
Will it be possible to share temporary access to the WP admin of the website so I can take a closer look at the issue? You can send the details to our support[at ]rabbitloader [dot] com email and I can take it up from there.
Yes. Sent. Appreciate your assistance.
Hello,
Seems to be working! Thank you. Was there something done that can be replicated?
yes, Samantha. We have some observations from this and the enhancements will be shipped in the new plugin version coming out soon.
That’s great news. Look forward to installing it on all our sites. Thank you!
