Does SupportCandy use custom tables or wp_postmeta?

  • Resolved menathor

    (@menathor)


    6 years, 10 months ago

    Hi guys,

    Just wondering if the plugin uses wp_posts / wp_postmeta or custom tables? I’m looking for a solution which uses custom tables for better performance on a large site.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    6 years, 10 months ago

    Hello @menathor,

    We use custom tables to store tickets/ticket meta and wp_posts to store replies.

    Thread Starter menathor

    (@menathor)

    6 years, 10 months ago

    Thanks for the info @nsgawli. That’s great to hear. Any future plans to move replies to a custom table as well?

    Plugin Contributor Nikhil G

    (@nsgawli)

    6 years, 9 months ago

    Hello @menathor,

    There is no plan yet. Storing replies to wp_posts does not affect the speed of the plugin.

    Thread Starter menathor

    (@menathor)

    6 years, 9 months ago

    Hi again,

    Unfortunately I’ve got a couple of clients with sites running bbpress forums with 1 million+ forum posts and 100,000+ blog posts, all of which are stored in wp_posts. On these larger sites, accessing anything in wp_posts (including SupportCandy tickets) is noticably slower.

    Considering this, would consider moving replies to a custom table as well? That would allow your plugin to always stay fast regardless of the number of entries in wp_posts.

    Cheers

Viewing 4 replies - 1 through 4 (of 4 total)

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