Does the plugin sometimes deactivates itself?

  • Resolved cutu234

    (@cutu234)


    7 months, 1 week ago

    We’ve just had a major issue: Both the Facebook and Google Tracking stopped suddenly working. Fortunately, is was very easy to fix. Complianz was deactivated. Now, the problem is: I’m pretty sure that I did NOT deactivate it. At least, I didn’t do it on purpose. After reactivating, the plugin showed a pending update that was NOT shown when it was inactive. Which is strange, too. Does the plugin sometimes deactivate automatically, for example due to compatibility issues?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Antonio Candela

    (@antoiub)

    7 months, 1 week ago

    Hello @cutu234 ,

    Thank you for reaching out.

    Our plugin does not deactivate itself automatically under normal circumstances. The only situation that could potentially lead to an unexpected deactivation is a crash, in which case WordPress may automatically disable a plugin to prevent further issues.

    If that happened, there should be a related entry in your site’s error log. If you can locate it, please feel free to share it here, we’ll be happy to take a look.

    In any case, there’s no need to worry, all current versions of the plugin are stable and safe to use.

    Best,
    Antonio

    Thread Starter cutu234

    (@cutu234)

    7 months, 1 week ago

    Thanks Antonio!
    No big deal. It’s not worth wasting our time. Maybe some glitch or I was sleepwalking. 🙂
    No complaints about the plugin. Works like a charm.

    Best, Mike

    Plugin Support Antonio Candela

    (@antoiub)

    7 months, 1 week ago

    Hello Mike,

    Thank you very much!

Viewing 3 replies - 1 through 3 (of 3 total)

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