Doesn’t send emails

Resolved isafranschi
(@isafranschi)

6 years, 10 months ago

Hello, I have a very strange issue with the plugin. I’m using just the attachment feature and it works just fine with my test email, but if I’m changing it to actual corporate domain no one receives emails. Both test and corporate domains are managed by the same service and provider. We have also checked the logs and it is not showing any errors.

I’m not sure what might cause the problem and why it sends emails to one email address and completely ignores another. Would you please help me with that?

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author Takayuki Miyoshi
(@takayukister)

6 years, 10 months ago

What email configuration do you have now in the Mail tab panel?

Thread Starter isafranschi
(@isafranschi)

6 years, 10 months ago

Since I’m using this plugin just for a file attachment, I have eliminated unnecessary codes. Here is the configuration I currently have.

To: my working email
From: OceanTech <[email protected]>
Subject: Liquidation List Upload
Message Body: — this email was sent from …

File attachments: [your-file]

The only thing I’m changing is the destination email. If I’m using my testing email, everything works just as it should, but If I’m changing it to my working email, I don’t receive anything.

Plugin Author Takayuki Miyoshi
(@takayukister)

6 years, 10 months ago

From: OceanTech <[email protected]>

Is this a real address?

Thread Starter isafranschi
(@isafranschi)

6 years, 10 months ago

No, it was set by default

Plugin Author Takayuki Miyoshi
(@takayukister)

6 years, 10 months ago

Try changing it to a real address you own.

Do you see any response message?

Thread Starter isafranschi
(@isafranschi)

6 years, 10 months ago

Yes, I do get messages that emails are being successfully sent.
I’ve changed the From email to existing one, but still haven’t received anything.

I realize that this is not the plugin issue, because I still get emails If I use my testing email address, but I’m not sure what preventing it from sending it to any other email address I might end up using.

spirkov
(@spirkov)

6 years, 10 months ago

Just send it through SMTP with Google SMTP or Sendingblue SMTP they both free. Here is the tutorial. https://www.youtube.com/watch?v=UL4_X5c4QKE

Also check spam folder, for whatever reason that domain might be marked for spam. You never know.

Thread Starter isafranschi
(@isafranschi)

6 years, 9 months ago

Thanks a ton, It worked.

Viewing 8 replies - 1 through 8 (of 8 total)

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