Doesn’t send emails, not even test mail

  • Resolved aland2001

    (@aland2001)


    2 years, 4 months ago

    Hi, I have successfully configured WP Mail SMTP, but I didn’t receive the test email, and customers aren’t receiving any emails either, not even in their spam.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Nukak Asanansi

    (@nasanansi)

    2 years, 4 months ago

    Hi @aland2001,

    Thanks for reaching out and I apologize for the delay in getting back to you.

    Usually, when we’ve seen this happen, it’s due to SPF and DKIM records not being properly set up. Please check the setup guide for the mailer you are using here and follow the steps carefully again to ensure all the required DNS entries are setup correctly.

    If you are using a custom domain hosted on Google, please see the links below on how to set up SPF and DKIM records on Google:

    SPF: https://support.google.com/a/answer/33786?hl=en&ref_topic=9061731

    DKIM: https://support.google.com/a/answer/174124?hl=en&ref_topic=2752442

    This is also mentioned in our setup guide for the Google mailer here: https://wpmailsmtp.com/docs/how-to-set-up-the-gmail-mailer-in-wp-mail-smtp/#spf-record.

    I hope this helps. Thanks 🙂

    lekkerpress

    (@lekkerpress)

    2 years, 2 months ago

    Hello,
    I am creating my blog posts using ww.wp.xz.cn and the generatepress theme and I want to be able to send emails in WordPress using the WP SMTP Mail plugin. I followed all the steps given but am facing this error:
    SMTP Error: Could not connect to SMTP host. Failed to connect tot serverSMTP server error: Failed to connect to server Additional SMTP info: php_network_getaddresses: getadrinfo for Fastmail failed: Name or service not known:

    Versions: WordPress: 6.5 WordPress MS: No PHP: 8.2.17 WP Mail SMTP: 4.0.1 Params: Mailer: smtp Constants: No ErrorInfo: SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 110 Additional SMTP info: Connection timed out Host: smtp.fastmail.com Port: 465 SMTPSecure: ssl SMTPAutoTLS: bool(true) SMTPAuth: bool(true) Server: OpenSSL: OpenSSL 3.0.11 19 Sep 2023 Apache.mod_security: No Debug: Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 110 Additional SMTP info: Connection timed out SMTP Debug: 2024-04-03 11:46:18 Connection: opening to ssl://smtp.fastmail.com:465, timeout=300, options=array() 2024-04-03 11:50:41 Connection failed. Error #2: stream_socket_client(): Unable to connect to ssl://smtp.fastmail.com:465 (Connection timed out) [/var/www/html/wp-includes/PHPMailer/SMTP.php line 408] 2024-04-03 11:50:41 SMTP ERROR: Failed to connect to server: Connection timed out (110) SMTP Error: Could not connect to SMTP host. Failed to connect to server

    We changed the port from 587 and SMTPSecure: tls to 465 and SMTPSecure: SSL but we got the above error

    • This reply was modified 2 years, 2 months ago by lekkerpress.
Viewing 2 replies - 1 through 2 (of 2 total)

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