Doesn’t Sync
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Unsupported post request. Object with ID ‘3077375535717257’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api
Is the above message I’m getting irrespective if the product is in stock or out of stock if I try editing a product.
Also, when one clicks on the manage connection button in the plugin, it leads us to a FB page which says: Error on managing Facebook Business Extension
Please set up Facebook Business Extension first before managing settings.”Earlier, the plugin was working just fine.
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Hi @thesfboy!
Thanks for reaching out, appreciate it!
Would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:
WooCommerce > Status and clicking on Get system report.
Thanks so much!
Julie 🙂
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Thanks for coming back to me with that, I appreciate it. 🙂
Can you please let me know if your Facebook Catalog has all the products you’d expect to see on it? Do you have multiple catalogs or just the one?
Thank you!
Julie 🙂
SkyVergeAll the products are there in the catalog. There’s just one catalog. On the data sources, there’s the data feed source called Woocommerce Products and there’s an app data source called Woocommerce Extension V2. I hadn’t created these.
Hey @thesfboy ,
This is Pit, stepping in for Julie as she isn’t available today due to some well-deserved time off. 🙂
Thank you very much for very much for confirming all of the above. Regarding the two errors you’ve encountered up to now:
a) Unsupported post request. Object with ID ‘3077375535717257’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api
This error is usually caused if a product was once synced in the catalog and then it was deleted (e.g. it was out of stock or directly deleted from the catalog). Our plugin will look for that product when syncing, but send a warning if it doesn’t find the same ID.
In order to further investigate, would it be possible to let me know if you’re managing your products’ inventory through WooCommerce?
b) Also, when one clicks on the manage connection button in the plugin, it leads us to a FB page which says: Error on managing Facebook Business Extension
Please set up Facebook Business Extension first before managing settings.”This sometimes can be caused when some of the permissions haven’t persisted after the initial setup. As a first step, you can try navigating at WooCommerce > Facebook > Connection and click on the “Uninstall” button available there. This will uninstall the current connection with Facebook and allow you to go through the setup process again.
Would it be possible to let me know if the above are helpful if you decide to proceed? 🙂
Best regards,
Pit
SkyVergeThanks for your reply Pit. The products in question are not out of stock at all. Any change that I do to any product causes this error. The ID is of course different for every product. I am using only Woocommerce to manage my inventory. This is definitely a plugin error.
On the 2nd part, when V2 of the plugin was introduced, there was an error connecting the account. V2.01 solved that error and everything was working fine. Suddenly, one fine day, the error started showing up. I don’t want my products on FB which are about 2000+ in number to be deleted so I don’t want to uninstall it. In the background, they are syncing as I can see from the FB developer/catalog site.
Hey @thesfboy ,
Thanks for sharing more information with me regarding both cases you’ve mentioned.
a) Regarding the warning you’ve received, I’m sorry for any confusion caused. As you’ve mentioned, it’s possible that your products are in stock now and are also synced in the product catalog for Facebook and this warning still appears. That’s because the metadata of the plugin and the site isn’t synced the same way as the products are. So, in some cases, it may look like the product isn’t part of the product catalog even though it’s in stock and appears in the Facebook Shop.
A good way to confirm this would be navigating to one of the products and click to edit it. In the edit page for the product, you can find a “Facebook” metadata box on the right side of the screen (you may need to scroll down a bit to locate it). In that box, there’s a “Reset Facebook metadata” link that you can click. Then, you can click on the “Update” button for that product.
Would it be possible to let me know if the warning persists after following the steps above?
b) I’m happy to hear that v2.0.1 resolved the sync issue you’ve encountered. Regarding using the “Uninstall” button, this option is used to delete the connection of your site with your Facebook Shop, however, it won’t make any changes on the Facebook side. That means that your catalogs, pixels, and any other data that has already been created won’t get deleted.
That being said, you can try to reconfigure our setup and see if that helps. If the products are currently synced and you haven’t encountered any other issues, then you can continue using our plugin in its current state and go through with this test at a future time.
Would you please let me know how you’ve decided to proceed when you go through the steps above? 🙂
Looking forward to your response.
Best regards,
Pit
SkyVergeHey @thesfboy ,
It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.
Thanks,
Pit
SkyVergeI tried uninstalling and reinstalling the plugin and it has the same result. Any modification of the products leads to an error.
Hi @thesfboy,
Thanks for the update and I’m sorry that you’re still having issues with modifying products.
Would it be possible for you to please include any screenshots of these issues?
Thank you so much!
Julie 🙂
SkyVergeFacebook for WooCommerce error:
Unsupported post request. Object with ID ‘1975604082520837’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-apiThese are the kind of errors that I’m getting. There’s no option of attaching a screenshot here but this is the message that I get. I have to reset the FB data and then the error disappears. For individual products, this is fine but when I try and do a Bulk Edit for many products, it is quite cumbersome.
As I explained earlier, I deleted the plugin and then reinstalled it; yet the same error. Please help!
Hi @thesfboy,
Thanks for the added details here.
We are working closely with the Facebook team to identify the cause of these general errors and the Facebook team has addressed the vast majority of these thus far. I’m sorry that your account continues to be affected.
Would you please reach out to our support team through our site sharing the email address you use for your Facebook account so the Facebook team can take a look at the logs and determine why your attempts to connect are failing?
Please do reference this thread in your support request.
Thank you so much!
Julie 🙂
SkyVerge
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