Dear @alnaddaf ,
Thanks for sharing your feedback. Sorry to hear that you had an unpleasant experience with the ElementsKit Plugin.
Our team works hard to provide the best possible experience with our plugin. Please note that ElementsKit is trusted by over 1 million users who are using it without issues. However, the problems you’re encountering could be due to factors such as your site’s configuration, installed themes or plugins, caching settings, or server environment. In the meantime, please ensure you are using the latest versions of the ElementsKit plugin, theme, and other plugins.
As you’ve encountered an issue, we encourage you to reach out to our Support Center for assistance. We prioritize resolving all user inquiries promptly. A one-star rating without prior communication can be discouraging, as it directly affects our reputation. We would appreciate the opportunity to address your concerns before such feedback is left.
Now, we kindly request you to create a support thread so we can thoroughly investigate the issue and provide a prompt solution. Please provide detailed information about the issue. If possible, share a video demonstrating the problem so we can better understand it. Your experience is important to us, and we are dedicated to improving our plugin to meet your expectations. We hope you will consider updating your review after receiving a resolution. We look forward to your response.
Best Regards,
Reju
